Residential Care Services Manager

Better and fairer care. Always.

For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider ofagedcareservices in Australia and the legacy of compassion, justice,integrityand excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today.

You will be joining St Vincent’s as we launch our exciting new visionBringing Care Home,whichwill take the best of St Vincent’s care beyond our hospitals and aged care homes directly into the homes of our communities across the country, making care more personal and accessible.Bringing Care Homeis more than astrategy.It’show we’lldeliver care that is better, fairer, and more connected – for everyone we serve.

Reporting to the Area Manager,theResidential Care Services Managerleadsthe day-to-dayoperational managementand drivesthe overall performance,cultureand reputation ofour residentialaged carehomeatGympie.St Vincent’s Care Services Gympie provides residents with exceptional care with the added benefit of beautifully landscaped gardens, extensive verandas, and sweeping views of Gympie and the Cooloola Shire countryside.

The Residential Care Services Managerproactivelyleadsinnovation and change,mentoringtheir team andembedding aculture ofcontinuousimprovementby challenging outdated practices and preparing the home for the evolving demands of aged care.You willdrivehigh-quality care, strong clinicalgovernanceand sustainable operations,leading your teamtosuccessbyensuringresidents receive safe,dignifiedand compassionate holistic care.

Seekingawarm,effective,innovativeandvalues-ledleader for thispermanentpart-timerole, where youwill have the support of centralised centres of excellence, collaborating with your peers as part of a national, progressive healthcare organisation.

What’s on your resume is important, but what’s in your heart matters more.

Because at St Vincent’s,kindness works for us.

This is a Permanent Part-time role. Working days - Monday, Wednesday and Friday.

About The Role:

• Overseeall performance indicators, including financial budgets,workforce,resident & staffsafety,minimum care minutesand occupancy, with accountability for business development and sustainable growth.

• Cultivate a stable and engaged workforce, strong compliance outcomes, positive resident/familyfeedbackand a service that issustainableand continuously improving.

• Demonstratestrong, values-led leadership, modelling expected behaviours and fostering a culture of accountability, respect,opennessand continuous improvement.

• Cultivate a high-performing and engaged workforce where people feel supported&developedandperformance expectations are clear&consistent.

• Proactive management of incidents,complaintsand feedback, with transparency, open disclosure and learning used to strengthen care quality and service delivery.

• Foster a safe,compliantand well-governed service, with clinical governance frameworks embedded, risks actively managed and continuous readiness for accreditation and regulatory review.

Things that work for us:

• Must be a Registered Nursewith evidence of ongoing professional development.

• Senior leadership experience within residential aged care,healthor a similarly regulated environment.

• A leaderpossessingwarmth,compassionand exceptional interpersonal skills, with the ability tobuild trustand relationshipwithkeystakeholders.

• Proven capability to lead and manage a complex service, both commercially and operationally,with full accountability for care quality, workforce,governanceand financial performance.

• Strong understanding ofall statutory and regulatory requirements includingaged care legislation, clinical governance, accreditationstandards,qualitysystemsand complaints & critical incident management.

• Demonstrated ability to build & sustain a positive workplace culture, with experience leading and developing multidisciplinary teams, including workforce planning, recruitment,retentionand performance management.

• A proactive, improvement-focused mindset, with the ability to innovate, adapt and lead change in a challenging operating environment.

• Alignment with, and commitment to, the mission,valuesand legacy of St Vincent’s Health Australia.

• Successful completion and maintenance of Responsible Person screening checks. This position is considered a ‘Responsible Person’ role, being accountable for day-to-day operations, and having authority, decision-making, influence & responsibility for planning and directing activities within our organisation.

Things that work for you:

• Opportunity to work for the nation’s largest Catholic not-for-profit health and aged care provider, with a rapidly growing and progressive vision

• More take-home pay with competitive salary packaging options up to $15,990, Novated leasing, plus an optional Meals and Entertainment card up to $2,650 per annum

• Be part of a supportive, state leadership team with a great community spirit, where you can grow professionally and make a genuine impact

• Join an organisation where staff feedbacklargelyindicatestheyfeelrespected,desire to stayworking with our organisationand are confident in management’s leadership

• Employee Assistance Program for staff and their families

• Access to the Fitness Passport (FP) and more!

Pre-Employment Checks