As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some of the company’s largest and fastest-growing customers. The position contributes to operational excellence by ensuring field resources and partners are prepared, skilled, and ready to deliver a best-in-class customer experience. The impact of this work directly supports reliable deployments, reduced rework, and customer satisfaction.
How you will make an impact:
- Collaborate with field partners to align technician skills with customer and project expectations
- Identify gaps in enablement collateral and drive updates and improvements
- Ensure new partner resources are onboarded with appropriate system access and completed training requirements
- Review new products, assess regional impact, and assign required training
- Maintain enablement materials to ensure they are current, scalable, and relevant
- Develop onboarding processes that accelerate integration and productivity for new team members
- Improve deployment readiness to reduce delays and rework prior to on-site activities
The must haves:
- Application of field service operations, resource management, and enablement practices within a telecom or technology services environment
- Ability to assess technical skill requirements and map them to project needs and customer expectations
- Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms
- Application of data management and analytical practices to identify gaps and improve data quality
- Cross-functional collaboration with PMO, operations, partners, and technical teams
- Communication skills used to align partners and distributed teams
- Ability to manage multiple priorities in a fast-paced environment with focus on execution and outcomes
- Background in developing or maintaining training programs, onboarding frameworks, or enablement content
- Problem-solving approach focused on continuous improvement and operational efficiency
- Availability to work in the office three days per week
Nice to haves:
- Participation in workforce planning activities to provide visibility into resource capabilities and availability
- Experience gathering field feedback and incorporating lessons learned into enablement programs
- Exposure to database management activities supporting accurate and complete datasets
Pay Range:
The hourly pay range for this position is $20.50 - $27.50
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.
In addition to competitive compensation, Ciena offers students access to the Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation pay as required by applicable laws.
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
