As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you are at the forefront of creating exceptional shopping experiences in our Furniture department. You will build lasting customer relationships by offering personalized service, demonstrating deep product knowledge, and helping customers find furniture solutions that suit their lifestyles and needs.
In this role, you'll be responsible for achieving sales goals, promoting protection plans, managing return rates, and encouraging customer engagement with our loyalty program. You will support inventory and fulfillment activities within your department. You'll use technology to assist customers in visualizing their purchases, placing orders, and comparing products. By staying current on product training through digital tools and vendor resources, you'll provide expert guidance and confidently address customer questions and concerns. Your commitment to service continues beyond the sale, maintaining contact throughout the delivery process and resolving issues to ensure satisfaction.
Full-time colleagues are typically scheduled to work 30 or more hours per week, with schedules containing weekend shifts. Hours are dependent on business needs and colleague availability.
**Who You Are:**
- Flexible availability, including days, evenings, weekends, and holidays.
- Effective communication skills with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules in English.
- Comfortable communicating and collaborating with customers and colleagues.
- Goal-oriented, with experience in sales and customer service.
- Responsible for acquiring new customers and sharing loyalty benefits.
- Enjoy meeting people and sharing information.
- Resourceful, adaptable, and able to work independently or in a team.
- Proficient with electronic devices.
- 1-2 years of related experience.
**Physical Requirements:**
- Talking, lifting, standing, reaching, and moving constantly.
- Standing for at least two hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
- Close vision, color vision, depth perception, and focus adjustment.
- Use of computers and technology, including handheld equipment and cash registers.
**Benefits:**
- Merchandise discounts.
- Performance-based incentives.
- Annual merit reviews.
- Employee Assistance Program.
- Health and wellness coverage.
- 401(k) matching.
- Paid time off and holidays.
- Career growth opportunities.
- Community involvement.
**About Us:**
Join Macy's and be part of a storied brand known for innovations, traditions, and memorable moments. We offer unique opportunities to contribute to our ongoing story.
**Join us and help write the next chapter in our story - Apply Today!**
