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Macy's logo

Retail Cosmetics Sales Associate - Tom Ford, Herald Square - Full Time

Macy's

New York City, New York State, United States of America
Full-Time
Competitive
OfficeAt least 1 year of customer service or selling experience; previous cosmetic or fragrance sales experience a plus.

Job Description

As a Cosmetic Sales colleague, also known as a Beauty Advisor, your focus is to support the Beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Required Skills

Product knowledgeCommunicationSalesTechnologyContinuous learningMakeup applicationSubject Matter ExpertiseInterpersonal SkillsCollaboration

Responsibilities

  • Greet customers in a friendly and helpful manner
  • Use product knowledge to give expert guidance to each customer based on their wants, features, and choices
  • Build a relationship with customers by introducing them to beauty products and finding out their hidden needs
  • Show and teach the use of all beauty products by applying them on the customer
  • Keep proper display, organization, storage and restocking of inventory
  • Use our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards program
  • Join in pre-selling and sales-boosting events to increase sales and reach personal sales targets
  • Stay current with all training through Macys educational resources, including attending Vendor trainings and virtual trainings as requested
  • Merchandise new arrivals, process damages, testers and select merchandise to return to vendors
  • Use point of sale technology and applications to help in selling and fulfilling of customer orders
  • Follow hygiene standards and asset protection control and compliance procedures
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice

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Job Details

Job Type
Full-Time
Workplace Type
Office
Experience Level
At least 1 year of customer service or selling experience; previous cosmetic or fragrance sales experience a plus.
Salary
Competitive
Categories
SALES & MARKETING