As a Cosmetic Sales Colleague - also known as a Beauty Advisor - you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales.
You'll serve as both an educator and a beauty expert - offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You'll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service - always with the goal of exceeding expectations and achieving sales goals.
By combining genuine hospitality, strong product knowledge, and a passion for beauty, you'll help every customer leave feeling confident, cared for, and excited to return.
How our Beauty Colleagues spend their day
- Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions - so they're fully informed and ready to engage, educate, and sell with confidence.
- On the floor, they focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations to establish customer relationships.
- Throughout the day, they maintain a shoppable space by keeping the area tidy, refreshing signage and pricing, and assisting with merchandise moves as needed to ensure a seamless shopping experience. They also support closing tasks by sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you, often using the customer's name.
- We believe service starts with each other - supporting one another with honesty, care, and collaboration to better serve our customers and communities.
- And we know that excellence is a journey; we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.
Who You Are
- Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules/procedures in English.
- Skilled in delivering personalized beauty experiences by building relationships, uncovering needs, demonstrating product application, and educating customers.
- Capable of driving sales and client loyalty through organizing the shoppable space, leveraging clienteling tools, participating in sales events, and staying updated through training.
- Proven ability to meet and surpass daily sales goals by delivering exceptional service.
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Proficient in using point-of-sale technology and digital tools to streamline transactions.
- At least 1 year of customer service or selling experience required.
Physical Requirements
- Talking, lifting, constant movement, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, climbing ladders, reaching above eye level.
- Requires close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld devices, cash registers, and register transaction processing.
What We Can Offer You
- A rewarding and fun work environment.
- Competitive pay and benefits, including health and wellness coverage, and a 401(k) match.
- Paid time off and eight paid holidays.
- Opportunities for continuous learning and leadership development.
- Community engagement through resource groups and volunteer opportunities.
Additional Benefits
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal/financial advice.
About Us
- Macy's offers unique opportunities across various roles, from helping customers find gifts to streamlining operations and designing for grand events. Join us to be part of memorable moments in people's lives.
Join us and help write the next chapter in our story - Apply Today! This job description is not all-inclusive and may be amended at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
