As a Counter Manager at Macy's Lancome cosmetics counter, you will lead a team of Beauty Advisors managing all aspects of a specific cosmetics brand. Responsibilities include delivering exceptional customer service through personalized consultations and expert product knowledge, building lasting client relationships via outreach and follow-up, analyzing business performance and implementing strategies to grow the business, planning and executing in-store and vendor-led events, maintaining brand standards through merchandising and hygiene, acquiring new customers, collaborating with vendors and store leadership, resolving customer concerns professionally, staying informed on beauty trends, managing multiple priorities, and demonstrating flexibility and sound judgment. Physical requirements include talking, lifting (at least 25 lbs.), constant moving, standing for extended periods, and use of technology including cash registers. The role offers a dynamic, inclusive work environment with competitive pay, comprehensive health and wellness coverage, 401(k) match, paid time off, holidays, merchandise discounts, performance incentives, and career development opportunities.
