As a Senior Customer Experience Colleague at Macy's, you prioritize exceptional customer service through selling and meeting customer needs both in-store and virtually. Responsibilities include product recommendations, customer engagement, relationship building, use of Point of Sale (POS) systems and technology, store presentation, event hosting, and maintaining store operations such as opening and closing. The role embodies the Own Your Style service model, requires flexibility in schedule, and emphasizes teamwork and collaboration to drive sales and enhance the customer experience.
