As a Senior Customer Experience Colleague at Macy's, you will prioritize the customer experience by selling merchandise, providing personalized service, and leveraging digital tools to enhance the shopping journey. Responsibilities include engaging with customers both in-store and online, maintaining store presentation, utilizing POS systems, and collaborating with team members to drive sales and deliver excellent service. The role requires excellent communication skills, product knowledge, and the ability to work flexible hours, including weekends and holidays. Physical requirements include lifting, standing for extended periods, and the use of technology to perform daily tasks.
