Retail Fragrances Sales Support Associate - Dior, Boca Raton Town Center - Full Time at Macy's | JobProMax
Retail Fragrances Sales Support Associate - Dior, Boca Raton Town Center - Full Time
Macy's
Boca Raton, Florida, United States of America
Full-Time
Competitive
Office1-2 years related experience
Job Description
The Fragrance RSS Colleague at Macy's is responsible for providing exceptional customer service by selling and demonstrating fragrances and related products. Responsibilities include ensuring proper presentation and replenishment of stock, attending product training, managing inventory inaccuracies, participating in sales events, processing new receipts and returns, adhering to safety and hygiene standards, and fostering respectful relationships with colleagues and customers. The role requires physical activities such as lifting up to 50 lbs, standing for extended periods, and reaching overhead. Candidates should have a high school diploma or equivalent, 1-2 years related experience, strong interpersonal and communication skills, adaptability, and ability to work flexible retail hours including evenings, weekends, and holidays.
Required Skills
RETAIL & CUSTOMER SERVICE
Responsibilities
Provide exceptional customer service in all aspects of total store and satisfy needs of digital and physical customers by making appropriate partnerships when necessary.
Explain and demonstrate use of fragrances through actual application or card application.
Partner with Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
Attend product training classes and seminars.
Ensure proper presentation, organization, storing, and replenishment of stock.
Participate in pre-selling and sales driving events to maximize sales.
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
Ensure work area is free from hazards and work in a safe manner.
Adhere to Asset Protection and inventory control and compliance procedures.
Be in compliance with all hygiene standards.
Follow shortage programs and procedures.
Foster an environment of acceptance and respect strengthening relationships and ensuring authentic connections.
Maintain dependable attendance and punctuality.
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Comprehensive health and wellness coverage
401(k) match
Paid time off and eight paid holidays
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