Retail Parts Pro Store 9021

Job Description

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.


What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.
Primary Responsibilities

Provide GAS2 selling experience for DIY customer visits and phone calls

Achieve personal / store sales goals and service objectives

Manage DIY services including battery installation, testing, wiper installs, etc.

Ensure high standards of customer service and store appearance standards

Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.

Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

Friendly communication

Ability to locate and stock parts

Safety knowledge and skills

Operating inventory systems and store equipment

Parts and automotive system knowledge skills

Operating POS and Parts lookup systems

Expert at testing and diagnostic equipment for DIY services

ASE P2 certified or ASE ready equivalent

Advanced solution, project and product quality recommendation ability

Advanced parts lookup and sourcing

Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.

Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence

Understand and execute instructions furnished in written, oral, or diagram form

Successfully complete the Parts Knowledge Assessment

Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Use Microsoft software effectively (Word, Excel required)

Strong organizational skills

Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success
3-5 years of prior automotive parts experience
Proven sales ability with past experience in fulfillment of customer transactions
Education

Certificates, Licenses, Registrations

Must have a valid driver's license
ASE certification preferred, but not required
Physical Demands


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 18.85 USD and 20.98 USD per hour for a new team member.

The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits: Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting:

https://jobs.advanceautoparts.com/us/en/benefits

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures