Retail Sales and Customer Service Associate in Phoenix

Full-Time Retail Sales and Customer Service Associate – Bilingual English/Spanish in Phoenix, AZ (Saturday hours required)

Role Responsibilities

As a Front Line Associate (FLA), you will be responsible for maintaining guest services and providing valuable customer service. Schedules may include weekends and holidays.

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Process money transfer transactions and efficiently manage cash register operations.
• Uphold loss prevention protocols, strictly adhering to company policies and store standards.
• Handle money transfer procedures and related services, ensuring accuracy and compliance.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of money transfers to ensure accuracy and transparency.
• Provide timely and accurate updates to customers regarding the status of their orders.
• Conduct outside marketing and community outreach activities to engage customers, generating new business growth opportunities and increasing brand awareness.

Role Requirements

• Prior experience in customer service.
• Prior experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.
• Self-motivated with the ability to balance transactional responsibilities while supporting business development and marketing efforts during slower business periods.

Work Shift
100% IN PERSON - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. Due to the nature of this role, the expectation is to work from the office full time.

Location (in-person): 5127 W. Indian School Road, Phoenix, Arizona 85031 – Western Union inside of Oportun!

Schedule

The 5127 W. Indian School Road, Phoenix, Arizona 85031 location has standard operation hours Monday to Friday, 10:00 AM to 6:30 PM and Saturday, 10:00 AM to 4:30 PM. Successful applicants will have the flexibility to work any day of the week within regular business hours and schedules will vary.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States – specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Student Loan Paydown Program
• Employee Discount Program
• 401K Plan

Salary

The hourly rate is $17.50 per hour.

Other Details

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date:

07-20-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.