About the Role
In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.
What You'll Do
- Maximize the company sales growth and profitability by maintaining the stockroom and sales floor, and facilitate the flow of product to provide an engaging experience to every customer
- Perform duties associated with receiving and processing shipment, stocking merchandising, and supporting the sales floor, fitting room, and check out, as required
- Assist and support the execution of the store’s merchandising floor plans
- Leverage omni channel offerings to deliver a frictionless customer experience
- Maintain an awareness of current product in all departments
- Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and company to both internal and external customers in all forms of communication
- Courteous and responsive to internal/external request
Who You Are
- Good communicator with the ability to utilize technology effectively and engage with your team and customers to meet goals
- Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
- Organized and strong time management skills• Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems• Ability to learn procedural knowledge acquired through on-the-job training
- Available to a work a flexible schedule to perform stock and merchandising tasks, including weekends and holidays, early morning, or late-night shifts (differs per store)
