Retail Store Manager - Osaka Umeda

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Description

Job title - Store Manager, Osaka -Umeda

Department - Herman Miller Japan Retail

Reports to Regional Manager

Location - Osaka, Japan

JOB SUMMARY

Herman Miller Japan is looking for a new Store Manager to support and ensure overall store operations to meet the customers expectation. Osaka-Umeda store will be open at the end of September 2026.

The position reports directly to Regional Manager based in Japan. it will be your responsibility to deliver the Herman Miller Client Experience through team coaching of demonstrations, quoting, and generation of sales. You will be expected to train and inspire your team to achieve the store sales plan. As an industry leader for over 100 years in office furnishings and iconic homes, Herman Miller remains committed to innovation and ergonomic design.

Our Store Managers work strategically to maximize their store revenue and efficiently manage all aspects of sales and merchandising. This includes but is not limited to hiring effectively, performance management, and employee relations in partnership with Human Resources and the Regional Manager. You will report to a Regional Manager.

Step into a leadership role at Herman Miller as an Store Manager and drive innovation, culture, and growth in a company renowned for its design legacy and dynamic career opportunities.

Why Join Us?

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Herman Miller Group means being a part of something larger than your work team, or even your brand. We create places where people love to be, places that reflect who they are, places that truly matter to people. And our success allows Herman Miller Group to support causes that align with our values, so we can help create a more equitable and sustainable future for all.

Specific responsibilities

• Lead and supervise all over the operations in Osaka-Umeda store while working closely with the local management and the regional & global teams.
• Co-lead the in-store marketing & promotions working closely with the local management and marketing.
• Be aware of store sales and KPI targets, as well as team performance targets, take ownership over them.
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations.
• Coordinate and supervise the daily activities of store staff.
• Set priorities for the team to ensure task completion; coordinate work activities with other supervisors/store managers.
• Execute and maintain established Visual Merchandising and In-Store Communication standards.
• Build a team with diverse talents and experiences and allowing them to play to their strengths.

Company requirements

Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own, employees, contractors, and visitor safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999

Compliance; ensure compliance with business systems, processes, certification schemes, regulations, and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance. Support centrally driven sustainability initiatives.

Job holder requirements

• Able to effectively communicate in verbal and written English
• A minimum of 3 years management experience. Including experience in coaching and developing people
• Ability to lead a high level of customer service in a Brand Retailer
• Ability to lead, and manager a team
• Ability to work weekend and holidays
• Work location: Umeda, Osaka.

Company values

Design for the good of humankind

We are difference-makers We are all extraordinary We are better together

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.