Retail Team Leader

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role
Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world-class retail standards, creating a destination that delights fans from around the world.

We're looking for an enthusiastic and people-focused Team Leader to support the day-to-day running of our flagship store. This is a hands-on, shopfloor-based leadership role, where you'll coach, motivate and support a large front-line team to deliver exceptional service across both shopfloor and back-of-house areas.

Harry Potter Shop Oxford Street sits alongside world-class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King's Cross, and flagship stores in New York, Chicago and Harajuku.

What's In It For You...

• £16.80 per hour
• 25 days holiday (pro-rata)
• GymPass
• HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join our pension and private healthcare schemes

Your Role Accountabilities

• Run the shopfloor and back-of-house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
• Maintain a strong physical presence on the shopfloor, responding quickly to trading demands, queues, replenishment needs and guest issues.
• Coordinate shopfloor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
• Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
• Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
• Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
• Support onboarding and buddying of new starters, ensuring they can confidently operate in both shopfloor and back-of-house environments.
• Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
• Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.

Skills & Qualifications
• Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast-paced retail environment.
• Passion for coaching, developing and motivating others.
• Strong customer-service focus with confidence leading large teams.
• Great communication skills and a proactive, hands-on leadership style.
• Experience across both shopfloor and back-of-house operations.
• Comfortable using POS and retail systems.

Working Pattern
This is a full-time role, 40 hours per week, on a seven-day rota including weekends and Bank Holidays.

Working hours are between 7am and 10pm.

#T&R

Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.