Retail Workforce Planning & Management Specialist

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

What are you accountable for?

• Analyse historical footfall data, marketing calendars, and seasonal trends to generate accurate short-term and long-term customer traffic forecasts for every store in the network.

• Oversee the generation of 4-week rolling staff schedules, ensuring optimal coverage during peak hours while adhering to labour laws and internal policies.

• Conduct long-range scenario planning to determine headcount requirements for the Annual Operating Plan (AOP), advising on hiring needs or redistribution of staff across regions.

• Monitor real-time adherence to schedules and make immediate adjustments (e.g., redeploying staff) in response to unexpected surges in traffic or staff absenteeism.

• Serve as the functional owner of the Workforce Management system (e.g., Verint, NICE), managing system configuration, user access, and the integrity of rostering logic.

• Analyse overtime spend and agency usage to identify inefficiencies, implementing corrective measures to keep labour costs within the approved budget.

• End-to-end management and liaison for Retail training across sales and service functions.

What do you need to have for the role?

• Bachelor's Degree

• Specialized in: Business and Commerce, Finance, Economics

• Total Work Experience: 10 years

• Total Relevant Experience: 5 years

• Passionate, willing to learn with a “can-do” attitude

• Customer-oriented with good interpersonal and communication skill

• Effective team player with pleasant disposition and personality

• Relationship management with internal and external stakeholders

• Strong presentation skills

• Strong mathematical and reporting automation skills. (ie: Excel skills)

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.