Ride Operator
SeaWorld
Orlando, Florida
Full-Time
Competitive
OfficeExecutive
At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
What you get to do:
You’ll provide exceptional guest service while delivering the thrills and excitement we’re known around the world for. You will ensure excellent guest service by responding to and exceeding their requirements, expectations and needs. In all you do, you will consistently practice safe work habits, including the use of personal protection equipment (PPE).
Screen riders for ride admission requirements, verbally provide instruction, and provide direction to those who may not be able to ride
Assist in loading and unloading guests from ride
Physically check ride restraints prior to starting the ride, verifying all riders are safety secured
Visually check rides and riders for safety prior to starting the ride
Follow all park policies and procedures, including those related to safety and emergency situations
Complete required daily safety paperwork
Monitor the ride, always keeping eyes on the ride, and being ready to respond
Avoid distractions and do not carry cell phones, headphones, or other entertainment devices while operating rides
Always remain attentive and alert
Quickly respond to coworkers, leadership, and guest concerns or questions
Verbally communicate and enforce safety rules
Work well with other ambassadors to avoid problems and resolve conflicts
Able to speak clearly to include the use of Public Address systems and two-way radios
Comfortable speaking to large crowds with or without Public Address systems
Visually observe guest actions during ride operation to prevent safety hazards
Promote and support a “team” work environment by cooperating and helping co-workers
Maintain a professional appearance and ensure guests feel safe
Initiate conversations with guests to include safety instructions, recover poor experiences, and deliver excellent guest service
React calmly and quickly in stressful/emergency situations
Physically assist Guests throughout the ride/attraction as required
Must tolerate a fast-paced, dynamic, and hectic environment and remain productive
Support excellent guest service by moving efficiently to keep lines moving quickly while also maintaining the highest standard of safety
Flexible to handle frequent changes in priorities
Report unsafe situations and ask any questions immediately
Provide exceptional, professional guest service in a team environment.
Communicate professionally and effectively with Ambassadors, Vendors and our Guests.
Perform other duties as assigned.
What it takes to succeed:
Ability to communicate effectively.
At least 18 years of age
Strong English language communication skills
Exceptional interpersonal abilities
A commitment to great customer service
Able to comprehend instructions and retain information
Must pass ride certification tests with 100% accuracy
Successfully pass company provided and paid American Red Cross certification trainings to include First Aid, CPR, and AED
Attend in-service meetings and early/late trainings
Maintain cleanliness and appearance of the ride and its surrounding area to include sweeping, emptying trash, using chemicals, hosing ride vehicles, and other tasks as assigned
Must be able to work indoors and outdoors, in varying weather, to include rain and extreme heat
Must be able to wear a life vest and work on a dock (for Paddle Boats)
Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
Must be able to work in enclosed areas (for Sky Tower)
Ability to lift, carry, push, and pull up to 50 pounds
Perform the following physical activities: extensive walking, kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, stand for long periods, stoop to low levels, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
You must be comfortable with heights up to 200 feet (350 feet for Sky Tower)
Able to wear a full body safety harness and climb up to 200 feet to perform ride escorts and complete training
Able to climb evacuation steps and maintain good balance
Able to ride all rides and attractions which require a physical ride through guest experience inspection to include water rides
Work a flexible schedule and hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
Must be flexible to work all locations within Park Operations as placement will depend on business needs and career development opportunities
What else is important:
Must be able to lift, push, pull and/or carry up to 50 lbs.
Position engages in extensive walking and standing throughout entire work shift and climb/ascend heights up to 150 ft, if needed
Perform the following physical activities: kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
Must be able to work indoors and outdoors, in varying weather, to include extreme heat. Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
Perform cleaning duties, including use of cleaning chemicals
Work a flexible schedule/hour based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
Must be flexible in work locations as placement will depend on business needs and career development opportunities.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.