Greatmindsdontthinkalike: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but a unique individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts.
About the Team
Community Operations is the heart and soul of our
#BuildWithHeart approach at Uber. We work with customers, people earning money on the platform and partners at enormous scale. Community Operations helps operationalise every new and existing product and idea that Uber comes up with - it's an organisation that touches every part of Uber!
The Global Account Takeover (GATO) Team is a critical pillar of Uber's broader trust and safety ecosystem, focused on protecting user accounts from compromise and ensuring that every interaction within the platform is secure. As custodians of account integrity, we work to identify, prevent, and resolve account takeover threats that target riders, drivers, couriers, and merchants worldwide.
Our team operates at the nexus of fraud prevention, security intelligence, and user advocacy-designing and implementing sophisticated strategies that detect unauthorized access, disrupt malicious behavior, and restore impacted accounts quickly and seamlessly. By combining advanced machine learning, automated safeguards, robust investigative processes, and cross-functional collaboration, we safeguard millions of users from emerging ATO threats in an ever-evolving digital landscape.
The Global ATO Team plays an essential role in preserving trust across the Uber ecosystem. We partner closely with engineering, data science, operations, and global security teams to enhance system defenses, tighten authentication flows, and ensure we stay ahead of evolving attack patterns. Through proactive risk monitoring, real-time response, and a commitment to continuous improvement, we help ensure that every user feels safe, protected, and confident when using Uber's platform.
About the Role
We are looking for a highly motivated and customer-focused Risk and Compliance Specialist II to join Uber's Proactive Global Account Takeover (ATO) Team. In this role, you will proactively engage with high-value earners impacted by account security and verification-related issues, helping protect their accounts while delivering a seamless and supportive experience.
As a Risk and Compliance Specialist II, you will conduct outbound outreach to Diamond earners affected by Account Takeovers (ATO), assist earners experiencing wallet verification challenges, and manage assigned cases through resolution. You will leverage internal tools, risk signals, and operational workflows to identify potential account compromise, support account recovery efforts, and ensure compliance with established policies and procedures.
You will serve as a critical point of contact for earners navigating account security incidents, helping them regain access to their accounts and complete required verification steps. Success in this role requires strong communication skills, sound judgment, attention to detail, and the ability to balance fraud prevention objectives with a high-quality customer experience.
You will work closely with teammates, senior specialists, quality teams, and cross-functional stakeholders to identify emerging fraud trends, address operational challenges, and improve proactive account security operations. As part of the Global ATO Team, you will play a vital role in protecting Uber's most engaged earners while strengthening trust and safety across the platform.
If you are passionate about fraud prevention, account security, and providing exceptional customer support, we'd love to hear from you.
Apply now and help protect our earners by serving on the front lines of proactive account security and fraud prevention.
Your Impact in Role
- Conduct proactive outbound outreach to Diamond earners impacted by Account Takeovers (ATO) to facilitate account recovery and minimize fraud-related impact
- Engage earners experiencing wallet verification issues and provide guidance through approved messaging channels to help complete verification requirements
- Review account activity, risk signals, and case details to identify potential security concerns and support appropriate remediation actions
- Monitor, manage, and follow through on assigned cases to ensure timely resolution and adherence to service-level expectations
- Assist earners with account recovery processes, account security education, and verification requirements
- Apply risk policies, operational procedures, and compliance guidelines to make accurate and consistent decisions
- Maintain detailed and accurate documentation of customer interactions, investigations, and case outcomes
- Escalate complex, high-risk, or emerging fraud trends to senior specialists or stakeholders when appropriate
- Deliver a high-quality customer experience while balancing security, risk mitigation, and operational efficiency
- Meet productivity, quality, and service-level expectations while managing multiple cases simultaneously
- Adapt to evolving fraud trends, policy updates, operational priorities, and new investigative tools
- Contribute to continuous improvement initiatives by identifying process gaps, customer pain points, and opportunities to strengthen proactive account security operations
- Flex across Account Security, Risk, and Verification workflows when operational support is required
The Experience You'll Bring:
Basic Qualifications:
- 1+ years of experience in fraud operations, risk investigations, trust & safety, compliance, customer support, account security, or a related operational role
- Strong written and verbal communication skills with the ability to engage professionally and empathetically with customers
- Strong analytical and problem-solving skills with the ability to assess risk and make sound decisions based on available information
- Excellent attention to detail and ability to maintain accuracy in a high-volume operational environment
- Ability to manage multiple priorities while meeting productivity, quality, and service-level expectations
- Experience working with structured processes, policies, and operational guidelines
- Proficiency in navigating multiple systems, tools, and workflows simultaneously
- Demonstrated ability to work independently while collaborating effectively within a team environment
- Strong organizational and time management skills
- Customer-focused mindset with the ability to handle sensitive account security situations professionally
- Flexible and available to accommodate rotating schedules, including nights and weekends
- Willingness to adapt to changing business needs, fraud trends, and operational priorities
Preferred Qualifications
- Experience handling account takeover, fraud prevention, account recovery, identity verification, wallet verification, account security, or trust & safety investigations
- Experience providing proactive customer outreach and support through messaging, email, or other customer communication channels
- Familiarity with risk signals, authentication methods, device intelligence, account recovery workflows, or fraud detection concepts
- Experience working with case management systems and operational investigation tools
- Knowledge of fraud trends, account security best practices, and online abuse vectors
- Experience supporting high-value customers, earners, or premium customer segments
- Experience working in a global operations or shared-services environment
- Familiarity with data analysis tools, dashboards, or reporting platforms
- Experience identifying process improvement opportunities and contributing to operational excellence initiatives
- Ability to quickly learn new systems, tools, and investigative methodologies
- Passion for user protection, platform integrity, fraud prevention, and delivering exceptional customer experiences
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Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
