About the role and team
Community Operations at Uber is where real people solve real problems in real time. The Risk and Compliance team within this org is responsible for the vital, high-stakes work of reviewing background checks and ensuring regulatory policy is met to keep our platform safe. You will bridge the digital and real worlds by providing the analysis and insights that allow millions of people to move safely every day.
This role is for someone who thrives in an intense environment where the answers aren't always clear and the stakes are high. You will need to balance empathy with action, making fast decisions that impact our community while navigating the messiness of complex investigations and shifting priorities. If you are a sharp, steady problem-solver motivated by meaningful service at scale, you will find a home here.
What you'll do
- Support riders and earners during critical moments by turning complex investigation data into clear, actionable findings.
- Navigate ambiguity and internal complexity to identify trends, defects, and areas of improvement that directly impact how we scale support.
- Lead calibration and alignment sessions with cross-functional stakeholders, influencing through data and expertise rather than authority.
- Own your work end-to-end, from identifying a root cause to presenting preventive action items to business leadership.
- Adapt to evolving policies and workflows in a fast-moving environment, ensuring accuracy and professionalism even when pressure is high.
- Collaborate with teammates and partners to remove blockers and raise the bar for how we support our global community.
Basic Qualifications
- Minimum 6 months of experience in one of the following: compliance, banking, insurance, fraud, consulting, or a regulated area.
- Experience with Google Suite/Microsoft Office.
- Data analytics, SQL, and web query skills.
- Communication, attention to detail, time management, organization, presentation, stakeholder management, cross-functional partnership.
- Fluent Mandarin proficiency and English business proficiency
- Presenting, meeting facilitation.
Preferred Qualifications
- Systems thinking mindset with the ability to turn unstructured problems into focused execution plans.
- Proven resilience in high-stakes environments and the ability to stay calm under intense pressure.
- Experience managing multiple stakeholders with conflicting priorities during complex projects.
- Ability to explain complex technical or regulatory concepts in a simple, concise manner.
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
