Chubb Risk Consultants are expected to conduct a specified number of inspections each month. This role requires balancing productivity with adherence to time service and product quality measurements while under close supervision of the direct reporting manager. The role serves as a technical resource for our underwriting team on a variety of personal security, loss prevention and collections management issues. Expanding expertise is conveyed to our policyholders and agents on-site and through successful execution of our consultative risk engineering and personalized reporting after each visit.
Responsibilities:
The core responsibilities of the Risk Consultant role are to provide accurate replacement costs, analyze risk acceptability, make clear and feasible recommendations, and market the Chubb differences to our PRS clients. In this role, you remain under close supervision while you help acquire and retain quality accounts that contribute to the division's profitability. Primary focus of the role is on the following:
- Conduct in home inspections to determine accurate replacement costs, analyze risk acceptability, identify potential loss producing problems and identify reasonable loss mitigating solutions
- Create risk inspection reports for use by underwriters, agents, and clients
- Cultivate relationships with clients to learn more about their needs, as well as to effectively market Chubb products and to promote the inspection process as a demonstration of Chubb's commitment to superior service
- Articulate Chubb's competitive advantages to clients and identify the need for additional insurance coverage based on the clients possessions and lifestyle
- Provide timely and flexible calendar availability in collaboration with scheduling coordinators to meet client service requirements
- Understand risk characteristics inherent in the territory
- Some overnight travel as needed
- This position will be based in Orlando, FL metro area
Skills and Qualifications:
- Strong written and oral communication skills
- Ability to work under deadlines while managing multiple priorities
- Effective time management skills, able to prioritize and manage inspection workloads, including flexible considerations for key accounts
- Demonstrates strong acumen in identifying diverse types and styles of construction, protection and unique features found in residential homes
- Delivers exceptional service to internal and external customers
- Work both independently and within a team environment using multiple internal and external resources appropriately, effectively, efficiently, and collaboratively
- Highly disciplined and self-motivation
- Adept at problem-solving
- Proficiency in Microsoft Word, Adobe Acrobat, Microsoft Excel, and PowerPoint with working knowledge of SharePoint and computer assisted drawing programs
Educational & Experiential Requirements:
- Bachelor's degree with demonstrated abilities in math, written/oral communication, and organizational skills.
- Experience in architecture, claims, construction, or real estate inspection/appraising a plus
- Minimum of 2 years' experience within the Chubb Associate Program or equivalent experience in a related discipline
- Experience interacting directly with customers and/or insurance agents
