Risk Investigator, T&S Ops
PhonePe
New Delhi, Unknown, India
Contract
Competitive
OfficeExecutive
Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.
PhonePes portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the companys vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.
At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If youre excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!
The PhonePe Fraud Risk Operations team is a high impact team whose goal is to mitigate risk and improve the trust and safety for various PhonePe products. If your dream is to build processes and tools that would impact millions of customers, partnering with some of the best minds and executing on your dreams with purpose and speed, join us! The Key to success in this role is the ability to understand the teams vision and raise the bar on the job core responsibilities of Operate, Continuous Improvement, Communicate and People Development.
The incumbent is required to demonstrate strong performance in the following areas:
1. Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers accounts
2. Work with data to understand patterns and anti-patterns to determine risk activity ranging from fraud, AML, identity theft, KYC, and non-compliant activity per RBI.
3. Proactively identifying fraud risks and assessing the adequacy of controls to manage such risks, including recommending enhanced or additional controls
4. Working with support areas such as operations, finance, settlements, risk analytics, compliance and technology in ensuring a high level of control is maintained
5. Proactive in identifying and following up on anomalies/areas of concern
6. Identify fraud patterns through the monitoring of high-risk users and merchants
7. Contribute to the creation of fraud rules by providing analytical data to support decisions
8. Monitor fraud alerts daily and take necessary action to protect customers.
9. Daily updates on any new fraud trends to senior management.
10. Ensure information flows and deliverables are met to mitigate fraud by facilitating weekly calls with stakeholders.
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PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.
Read more about PhonePe on our blog.