RR-0370466 - Sr Analyst I Infrastructure Services

Job Description:

 Maintain accurate and complete software asset records, entitlements, and contracts

 Perform license compliance analysis and resolve over‑/under‑licensing issues

 Track software usage and recommend reclamation and optimization actions

 Support vendor audits by preparing data, evidence, and compliance reports

 Collaborate with Procurement and Finance to optimize software spend

 Configure and maintain SAM tools (e.g., ServiceNow SAM Pro), including normalization, reconciliation, and reporting

 Define and monitor SAM KPIs and dashboards

 Ensure alignment with ITAM, CMDB, and ITSM processes

 Document SAM processes, controls, and audit defense procedures

Skills & Experience

• 8+ years of overall experience with 3–5 years in Software Asset Management (HAM)

• Strong understanding of hardware asset lifecycle management

• Experience with asset management tools (e.g., ServiceNow or similar platforms)

• Advanced Microsoft Excel skills (pivot tables, lookups, reporting)

• Strong analytical and data reconciliation capabilities

• Familiarity with ITIL processes (Incident, Change, Problem Management)

• Excellent communication and stakeholder management skills

Preferred Qualifications

 Software Asset Management principles

 License metrics (user, device, processor, subscription, SaaS)

 SAM tools (ServiceNow SAM Pro preferred)

 Vendor licensing models (Microsoft, Adobe, Oracle, SAP, SaaS vendors)

 Data analysis and reporting

 ITIL / ITAM best practices

Key Success Factors

• Strong ownership and accountability for asset data accuracy

• High attention to detail and governance mindset

• Ability to drive hardware optimization and cost efficiency

• Proactive issue resolution and continuous improvement approach

• Strong collaboration and customer engagement skills

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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