Sales Commission Support Specialist (Hybrid)

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Objective:

The Sales Commission Support Specialist will provide exceptional, professional, and efficient support to Sunbelt’s commissioned sales team, sales leaders, and other stakeholders contacting the Commission Support Team. This position will utilize the Sunbelt Promise and apply the concept to internal support by answering questions about commission plans, plan components, processing account assignment updates and other system tasks.

The Sales Commission Support Specialist will have a broad understanding of Sunbelt’s commission plans, commission processes and procedures, will be able to communicate information in a clear and supportive way, as well as handle multiple tasks with varying complexity and determine prioritization.

This position will use tools and software native to Sunbelt as well as Commercial software including Microsoft Office/Excel/PowerBI, Microsoft Dynamics, SQL, Rentalman/Wynne, Service-Now, Workday and others.

Position Responsibilities:

• Provide responsive, exemplary internal support for inquiries submitted phone and email to Commission Support
• Provide clear explanations of commission plan components across Sunbelt’s various commission plans
• Complete tasks including account assignment and maintenance requests, including determining necessary approvals and follow-up activities
• Create new support tickets and assign existing tickets to appropriate teammates for complex issues.
• Work independently to manage workflows, prioritize requests, and escalate requests as needed
• Create and monitor service levels for tickets
• Identify and recommend process improvements
• Additional tasks or projects as assigned

Requirements:

Education & Experience:

• High School diploma or equivalent
• Bachelor’s Degree in Finance, Economics or Operations, preferred
• 0 - 3 years industry experience or 1 - 3 years’ experience in a support/administrative role
• Proficiency in Microsoft products, specifically Excel

• Must be a self-starter with the ability to work independently and with limited supervision

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground

Base Pay Range: $27.07 - 37.21