Sales/Customer Service Representative - Onsite

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today!

What does a Sales and Customer Service Representative really do?

As a Sales Representative, you will engage prospective customers through inbound interactions to promote satellite internet services. You will educate customers on product features, uncover their connectivity needs, recommend tailored plans and hardware options, and close sales while delivering an excellent customer experience.

We’re looking for energetic communicators who thrive in a fast-paced environment, are motivated by results, and are excited to represent groundbreaking technology.

Roles and responsibilities:

• Conduct inbound calls to promote satellite internet solutions.

• Understand customer needs and recommend the best plan and equipment package.

• Clearly explain product benefits, including speed, reliability, installation details, and service availability.

• Meet and exceed sales targets, conversion goals, and quality metrics.

• Accurately process orders, update customer information, and document interactions.

• Maintain up to date knowledge of product offerings, promotions, and technical capabilities of satellite networks.

• Provide a consultative, customer centric experience that builds trust and long-term satisfaction.

• Collaborate with leaders and trainers to continuously improve product knowledge and selling techniques.

Technical skills and qualifications:

• Previous experience customer service

• Previous experience in sales or telecommunications is preferred but not required. We will train you!

• Strong communication and active listening skills.

• Ability to simplify and explain technical information to everyday customers.

• Goal driven mindset with a passion for helping customers.

• Comfortable using computers, multiple systems, and communication tools.

• Flexibility to work various shifts depending on program needs.

• Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications

• Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues

• Fluent in the English language, as well as reading and writing in English

• Must be at least a high school graduate

• Must meet minimum typing requirement of 25 wpm

Soft skills:

• Problem-solving and critical-thinking skills

• Great communication skills, written and oral

• Must be adaptable and flexible, demonstrating abilities to work with process and information changes

• Empathic toward customers and can maintain a customer-centric approach

• Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments

• Open to feedback, eager to learn, and can show improvement

Personality traits required:

• Resilient, calm, and professional when dealing with challenging situations

• Adaptable to a dynamically changing business

• Trustworthy and reliable with a high level of integrity

• Resourceful, high attention to detail, and the ability to multitask

What’s in it for you?

• Competitive salary

• Great benefits package

• Professional growth opportunities with the chance to learn from many different functions

• A fun and inclusive workplace

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.