Sales Development Representative

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Sales Development Representative (SDR), you will be the first point of contact for inbound leads at Infobip. Your mission is to respond fast, qualify effectively, and connect prospects with the right Sales or Partnership teams. This role is a key entry point into our commercial organization, with strong exposure to Marketing, Sales, and our platform.

What you’ll do

• Manage inbound leads for your region, responding within strict SLAs
• Qualify prospects via inbound calls, chat-apps, and contact forms
• Identify customer needs, segment, and vertical early to route leads correctly
• Set up high-quality meetings for Account Executives in Tier 1 and Mid-Market teams
• Maintain accurate lead, account, and activity data in Salesforce
• Verify and enrich lead and account information using approved tools
• Act as a quality checkpoint to ensure leads are ready for sales engagement
• Collaborate closely with Marketing to improve lead quality and conversion
• Continuously learn Infobip products, solutions, and business use cases

What success looks like

• Consistently meeting speed-to-lead SLAs
• Strong conversion from lead to meeting set (MQL to SAL)
• High-quality handovers accepted by Account Executives
• Achievement of quarterly meeting set and meeting attended targets
• Contribution to pipeline, revenue, and GP through qualified opportunities

What makes you a strong fit

• Interest in sales, business development, or B2B tech environments
• Strong communication skills and confidence engaging with customers
• Advanced/Fluent English
• Comfortable working with targets, SLAs, and structured processes
• Organized, href="https://www.infobip.com/blog/hiring-process">hiring process.