Sales Force Effectiveness (SFE) Lead - AMEA

About Convatec

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2024 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit http://www.convatecgroup.com

In this role you will drive Sales Force Effectiveness (SFE) for India & Middle East, Africa with the objective to simplify and drive alignment in approach and execution for all SFE related tasks, partnering with in-country GM/BUDs, Marketing and Sales functions in market, the SFE Lead across all Convatec Business Units, focusing on these 4 key SFE areas:

- Ensuring the right customer coverage plan

- Increasing the impact of each customer interaction

- Creating a performance-focused sales team

- Enabling efficient & effective sales operations

Key duties and responsibilities:

1. Leadership:

• Influence, lead & drive across all SFE pillars for their Market

• Drives and provides coaching for sales leaders on how to generate insight from CRM usage

2. SFE Pillars, Process and Reporting Alignment:

• Develop and implement processes and governance to drive salesforce & sales operations excellence in country, ensuring these are discussed with GEM SFE Lead for full SFE Global alignment prior to deploying.

• Support the alignment of reporting across the region focusing on trade & in market sales performance

• Customer analysis, pipeline insight, win/loss reviews

• Develop sales capabilities.

• Provide insights on the Activities that drive performance.

• Responsible for proactive follow up and completion of all Sales Incentive Plan activities to include Quota setting, Scheme Design, Reporting and Insights and proactive alignment & feedback to the GEM SFE

3. Driving usage of Tools to increase Insights:

• Maintain expert level of Knowledge of system functionality.

• Ensure Account Planning and Opportunity planning is in place and drive business continuity in line with agreed priorities.

• Ensure that the data in the CRM is correct and allows for business continuity.

4. Ad hoc support as required

Skills & Experience:

• At least 5 years Salesforce Effectiveness experience, preferably candidates transitioning from Sales role based in MedTech or pharma

• Growth mindset and strong can-do attitude, this role is a balance between being hands-on and leading the respective region

• Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives

• Strong Influencer within a matrix organization, ability to constructively challenge where required

• Change Management skills in driving change in sales organization with understanding of sales processes and best practices

• Able to effectively balance between SFE Global strategy and Country Commercial Strategy business support

• Solid IT skills, including ability to efficiently work with excel, databases, Power BI and CRM system, MS Dynamics experience preferred

• Strong drive and ability to work independently

Qualifications/Education:

• Degree level education in Business related subjects and some knowledge of Finance would be preferred

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

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