Sales Operations Coordinator
Priceline
Mumbai, Maharashtra, India
Full-Time
$80
RemoteAssociate
This role is eligible for our hybrid work model: Two days in-office.
As operations Coordinator, the key objective of the role will be to support and help achieve the objectives of the Priceline Accommodation Team.
Why this job’s a big deal:
The operations Coordinator will bring a high level of operational savvy as it partners closely with Finance, Legal, Account, and Product teams across Priceline to support and maintain accurate management of supply across our platform. This coordinator role requires a driven personality and high attention to detail while processing large sets of data and navigating and affecting changes in tools and system, which house Priceline’s rate and distribution logics.
As an Operations Coordinator at Priceline, you have the opportunity to make a business impact at an individual level. You will support critical pricing and tax functions through data analysis, process coordination, automation, and ongoing monitoring. Career growth exists through process improvement, increased automation (including AI-driven solutions), and strong cross-functional collaboration.
In this role you will get to:
Manage, support, and optimize Accommodations team tools, including our property rate and distribution systems, extranet and API, Customer Relationship Management system (CRM), and others;
Communicate with hotel partners directly to provide support, resolve issues while providing optimal customer service
Troubleshoot process inefficiencies and identify opportunities for optimization and automation
Collaborate on projects to improve efficiencies between departments and markets;
Resolve operational support tickets through an internal system to enable the success of the account management team;
Identify and resolve operational issues of day-to-day projects;
Work closely together with Product, Finance and customer service teams to resolve or improve rate and distribution areas and internal processes;
Support the Finance and Tax teams in audits, investigations and special projects;
Analyze and manipulate large data sets for reporting or database maintenance activities;
Share and seek out best practices and knowledge with peers and internal stakeholders, both locally and in other regions/locations;
Support internal processes related to reporting and financial breakdown.
Who you are:
2+ years of professional experience in support operations, customer service, or a related analytical role;
Experience (professional or academic) working with large datasets using SQL, BigQuery, or Excel/Sheets is a plus (including formulas and pivot tables);
Outstanding attention to detail and strong analytical skills;
Excellent problem solving, time management and prioritization skills;
A team player with the ability to communicate with multiple and varied stakeholders across the business;
Professional “get it done” attitude and work ethic, with highly disciplined work habits;
Energetic and driven personality that adapts well to and is energized by change and new technologies;
Creative and innovative mindset, with a desire to drive change and have an impact on the business;
Comfortable working independently under pressure and meet strict deadlines, and comfortable working in a fast turnaround environment;
Experience utilizing AI or automation tools to increase efficiency and quality of work is a plus.
Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability, and Trust.
The Right Results, the Right Way is not just a motto at Priceline; it’s a way of life. Unquestionable integrity and ethics are essential
#LHybrid
WE ARE PRICELINE.
Our success as one of the biggest players in online travel is all thanks to our incredible, dedicated team of talented employees. Priceliners are focused on being the best travel deal makers in the world, motivated by our passion to help everyone experience the moments that matter most in their lives. Whether it’s a dream vacation, your cousin’s graduation, or your best friend’s wedding - we make travel affordable and accessible to our customers.
Our culture is unique and inspiring (that’s what our employees tell us). We’re a grown-up, startup. We deliver the excitement of a new venture, without the struggles and chaos that can come with a business that hasn’t stabilized.
We’re on the cutting edge of innovative technologies. We keep the customer at the center of all that we do. Our ability to meet their needs relies on the strength of a workforce as diverse as the customers we serve. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.
Priceline is part of the Booking Holdings, Inc. (Nasdaq: BKNG) family of companies, a highly profitable global online travel company with a market capitalization of over $80 billion. Our sister companies include Booking.com, BookingGo, Agoda, Kayak and OpenTable.
If you want to be part of something truly special, check us out!
Priceline is following a hybrid working model, which includes two days onsite as determined by you and your manager (ideally selecting among Tuesday, Wednesday, or Thursday). On the remaining days, you can choose to be remote or in the office.
Our benefits are designed to support your health, wellbeing, and life inside and outside of work. Eligible Priceliners have access to:
Health & wellness coverage including medical, dental, vision, and mental health resources
Generous time off including PTO, holidays, a company-wide Priceline Pause reset week, and paid volunteer days
Work/life support including the ability to work up to 4 weeks per year from anywhere, parental leave, dependent care and family support resources, Summer Fridays, and office perks like stocked kitchens and catered meals (varies by location)
Financial security programs such as retirement plans with company contributions, life and disability coverage, and tax-advantaged accounts
Signature travel perks including employee-only discounts on hotels and flights, VIP deals, and Big Deal Bucks credits
Additional perks & discounts like travel and partner discounts, tuition support, legal support, and pet benefits
A people-first culture with Employee Resource Groups (ERGs), social events, recognition programs, and service awards that help you connect, grow, and celebrate together
Specific benefits and programs vary by location.
To be the best travel dealmakers in the world, we believe our team should reflect the broad range of customers and communities we serve. We are committed to cultivating a culture where all employees have the freedom to bring their individual perspectives, life experiences, and passion to work.
Priceline is a proud equal opportunity employer. We embrace and celebrate the unique lenses through which our employees see the world. We’d love for you to join us and help shape what makes our team extraordinary.
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