Summary
Do you enjoy working at the intersection of business, technology, and people? We're looking for a collaborative CRM professional who can connect business needs with system solutions, support users, and contribute to exciting international projects. You'll help drive system migrations, market expansion initiatives, and CRM improvements while collaborating with stakeholders across multiple regions. Salesforce experience is a plus, but a solid CRM background and analytical mindset are essential.
Job description
FUNCTIONAL RESPONSIBILITIES AND DUTIES
- Own and manage sales operations processes in globalCRMsystemandact as a subject matter expertfor related functionalities.
- Ensure effective implementationofsales CRMprocessesin local officesand oversee smooth daily executionbyresolving issues and supporting users.
- Monitorprocessperformance,gatherfeedback, anddrivecontinuousimprovementsbasedonbestpractices.
- Identifyimprovement opportunitiesinsalesCRM processes, define requirements, support solution design, and perform user testing.
- Maintainaccurateandup-to-dateprocessdocumentationincollaborationwithrelevantstakeholders.
- Developanddeliverprocess-relatedtrainings,ensuringmaterialsreflectcurrentprocessesandsystemupdates.
- Support global sales projectsfromCRMperspective, ensuring clear communication and successful local execution.
- Actas the main point of contact for sales processes andCRMsystemacross offices.
REQUIREMENTS
Education:
- High school or University degree (preferably in business administration, economics, management)
Experience:
- 6 years plus of previous work experience on similar position
Knowledge:
- Ability to understand business priorities
- Knowledge of sales principles, metrics and KPIs
- Proven experience with active participation in CRM usage and/or CRM implementation into sales organization (ideally Salesforce)
- Understanding of databases and customer relationship management tools in general
- Salesforce CRM experience - proven user experience or certification is a nice to have
- Attention to detail and strong follow up
- Proven years of experience managing relationships with stakeholders, clients, and/or customers
- Pro-activity, Negotiation, Out of the box thinking
Language:
Basic wage component (gross): from 2100 EUR
Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period (usually 6 months).
The final basic wage component can be increased according to the unique individual skills and experiences of the selected candidate.
#LI-LV1 #LI-Hybrid #mid-senior
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
Bratislava
Additional locations
Time type
Full time
