Sales Support Representative

Join Eaton, a global leader where equality and inclusivity are at the heart of our mission. Here, everyone is valued and belongs. Be part of a team that delivers cutting-edge, energy-efficient solutions, making a tangible impact on the world. We empower our customers to manage electrical, hydraulic, and mechanical energy more effectively, safely, and sustainably. At Eaton, we're dedicated to enhancing quality of life and protecting the environment with our innovative energy management technologies and services.

Our EMEA Business Service Center (BSC) in Budapest is Eaton's largest office in the region. With a diverse team of over 700 people, representing 40+ nationalities and speaking 20+ languages, the BSC is the central hub for business services. It empowers seamless operations and drives exceptional results across our electrical, industrial, and corporate teams. We are proud to be a Disability Friendly Workplace, ensuring an inclusive environment for all our employees.

What you'll do:

As a Sales Support Representative, the primary function of the role is to sell and promote Eaton Electrical distributed products and services via phone, manage specific terms, accounts administration, tracking data and information accuracy on different systems and tools, while respecting the current processes and pricing objectives. The role also entails providing product/service selection assistance to customers, end users, field sales, IT Channels, distributors and resellers for designated territory, and developing product related awareness/knowledge for internal and external customers while representing the company towards customers.

Main responsibilities:

• Contract Management focus on contract renewing for customers and understand and solve customer needs and identify solutions to non-standard tasks/queries
• Provide good follow up on ongoing quotes until getting PO from customer
• Manage purchase orders and specific purchase conditions on the appropriate tools and systems
• Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer; thus maximising sales potentials
• Establish professional and best practice contacts with the customers
• Constant cooperation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
• Instigate regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
• He/she can have a small sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
• Able to detect and escalate problem or error with data that he/she is responsible for

Qualifications:

• Bachelor's degree (BS/BA) from an accredited institution or equivalent professional degree
• 1-3 years of experience in a similar role

Skills:

• Sales and customer support experience
• Good understanding of software applications and their customization capabilities
• Technical sales aptitude and analytical skills
• Market, Industry, Channel and competitive Knowledge
• Negotiation and consultative selling skills
• Excellent communication and interpersonal skills in English (both written and oral), any additional European language is a plus: German, Spanish, French, Italian, Portuguese, Dutch, Danish, Norwegian, Swedish, Finnish
• Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive professional attitude
• Business acumen and navigation Skills (Corporate structure, Channel structure, etc.)
• Teamwork, networking and continuous learning skills.
• Adapting and driving change and process improvements.
• Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting

What We Offer:

• Wide Range of Employee Benefits: Hybrid work model, Annual bonus, Cafeteria, Private Medical Insurance, Life Insurance, - Eye-glass refund, AYCM partnership, Internal reward system (E-Stars)
• Employee Wellbeing Support: Access comprehensive support programs designed to enhance your overall wellbeing
• Family Friendly: Enjoy a family-friendly environment with policies that support work-life balance
• Talent Management and Career Development: We are dedicated to your professional growth, with a strong focus on internal mobility, continuous learning, and peer coaching
• Dog-Friendly: Bring your furry friend to work in our dog-friendly office
• Dedicated Spaces: Utilize our family room, multi-prayer room, stretching room, and chill room for your comfort and convenience
• Company Yoga Sessions: Participate in regular yoga sessions to stay fit and relaxed
• Social Responsibility: Join a socially responsible organization committed to making a positive impact
• Employee Appreciation Day: Celebrate with us on Employee Appreciation Day, recognizing your hard work and contributions

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.