Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales Team/other functions in service centers (GSC) to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.
Ensures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
- Continually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
- Quickly resolve customer challenges by leveraging resources from across the company as needed.
- Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.
- Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.
- Timely contract renewals & contract management
- Working closely with front line sales for account planning, goal setting and marketing strategies.
- Communicates service or rate changes to assigned accounts.
- Responsibility to carry out other various sales support tasks and commercial activities from start to finish.
Qualifications:
- Bachelors Degree in Business or related industry preferred
- Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise
- Shipping experience is mandatory
- Account management execution/building customer relationships
- Commercial knowledge
- Excellent communication skills
- Understanding how it solves different customer pains
- Must be proficient in MS Office programs such as Excel, Word, and Outlook
