Blue Yonder is a global leader in digital supply chain transformation and omni-channel commerce fulfillment. Blue Yonder’s AI-driven supply chain platform and multi-enterprise, multi-tier network enables more accurate forecasting and dynamic management of capacity, inventory and transport. Blue Yonder helps businesses navigate modern supply chain complexity and volatility with more resilient, sustainable supply chains to delight customers, scale profitably, and run flawlessly. Backed by innovation and a customer-first approach, we work with the world’s most recognized brands to create supply chains that are smarter, more sustainable, and future-ready.
Role Overview:
Blue Yonder is seeking a Sales Velocity Representative to join our Professional Services Sales team. In this role, you will manage run-rate business within assigned territories, driving incremental growth by supporting cross-functional teams. You will be customer facing and will play a key part in facilitating the creation, processing, and execution of Statements of Work (SOWs) andChange Requests (CRs) for Professional Services engagements. These engagements are essential to strengthening customer relationships and ensuring the successful implementation and adoption of Blue Yonder’s software solutions.
What you’ll do:
- Serve as a trusted partner to Blue Yonder’s account teams, working closely to understand customer needs and manage the run-rate business by supporting SOWs, project extensions, change requests and incremental business.
- Manage contracting activities, negotiations as applicable, and oversee approval processes for the assigned deal segment.
- Collaborate with Client Partners, Services Pre-Sales, and Project Management teams to ensure scope, pricing, and deliverables are fully aligned.
- Provide weekly forecasting and reporting to sales and services leadership on deal pipeline, volume, and trends based on processed documents and customer activity.
- Engage routinely with account teams and customers to ensure commercial documentation meets expectations and identify opportunities for expanded services.
- Ensure all SOWs and CRs comply with internal policies, legal guidelines, and pricing rules before approval.
- Maintain accurate, organized records of all commercial documents, approvals, and communications to ensure audit readiness and transparency.
- Support the maintenance and improvement of templates, checklists, and tools used in commercial document creation and processing.
- Gather feedback from account teams and customers to identify pain points and propose process enhancements. Proactively identify, escalate, and resolve customer issues in commercial processing.
- Optimize time-to-contract by streamlining deal desk workflows, reducing turnaround times, and continuously improving processes, documentation standards, and best practices.
What we are looking for:
We are seeking candidates who excel at managing a high volume of transactions with speed, consistency and precision. The ideal candidate will bring a balance of customer focus, commercial acumen, and process discipline to ensure seamless handling of SOWs, CRs, and project extensions. Key attributes include:
- Customer-centric thinking to maintain satisfaction while driving efficiency.
- Excellent verbal and written communication skills, with attention to clarity and professionalism, as well as presentation expertise.
- Strong interpersonal skills with a collaborative approach, partnering effectively with sales, pre-sales, project management, deal desk and legal contract execution teams.
- Demonstrated ability to understand customer needs and translate them into effective commercial solutions with consistency in managing recurring deal cycles with reliability.
- Continuous improvement mindset to streamline workflows and reduce time-to-contract, while experience using Generative AI tools to streamline or support commercial processes is highly desirable.
- Proven ability to thrive in a fast-paced environment, and agility in handling multiple requests with quick turnaround times.
- Familiarity with supply chain processes and systems is a strong plus.
- Flexibility to support regional time zones and collaborate with global teams. Blue Yonder is hiring representatives for APAC, EMEA and AMER region support.
Preferred Experience:
- Bachelor's degree in business, Information Technology, or a related discipline.
- 2+ years of experience in a customer facing role – renewals, consulting, delivery or a similar function.
- Background in Professional Services or Customer Success is an advantage.
- Experience supporting services or SaaS-based offerings is highly desirable.
- Exposure to sales enablement functions is a strong plus.
- Familiar with CRM tools such as Salesforce
What You’ll Gain:
- Blue Yonder is a culture, not a company. Our culture is built on collaboration, respect and having fun whenever possible.
- We aim for a culture that is diverse as the world around us. And that is inviting and inclusive.
- The role is highly impactful and has visibility across sales, services, and customer success functions.
- Opportunity to help build and scale the foundational transaction business engine.
- A collaborative work culture that prioritizes customer outcomes and continuous improvement. And you’ll be surrounded by supportive colleagues who are committed to helping each other grow, share knowledge, and achieve collective success.”
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
