Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Key Responsibilities
Monitoring & Alert Management
- Monitor SAP systems using SAP monitoring and observability tools.
- Analyze and respond to infrastructure, database, application, and interface alerts.
- Perform proactive health checks and identify potential risks before service impact.
- Review system performance trends and recommend preventive actions.
- Manage daily operational dashboards and service queues.
- Incident Management
- Handle L1/L2 Basis incidents according to SLA commitments.
- Perform initial diagnosis, troubleshooting, and resolution of SAP system issues.
- Coordinate with SAP RISE operations teams, hyperscaler teams, and customer stakeholders during critical incidents.
- Escalate complex issues to L3 support and SAP support when required.
- Ensure proper documentation of incident analysis and resolution activities.
- Outage & Major Incident Support
- Participate in major incident and outage bridges.
- Support restoration activities during planned and unplanned outages.
- Perform impact analysis and root cause identification.
- Coordinate communication among technical teams during service disruptions.
- Contribute to post-incident reviews and corrective action plans.
- SAP Basis Administration
- Monitor SAP application servers, databases, and interfaces.
- Manage user lock situations, spool issues, background job failures, and transport-related operational activities.
- Support kernel updates, parameter reviews, and system maintenance activities.
- Assist in system refreshes, client copies, and technical operations as required.
- Monitor HANA database health and performance indicators.
- Change & Release Support
- Support implementation of approved changes within maintenance windows.
- Validate system readiness before and after deployments.
- Coordinate transport movement activities across landscapes.
- Participate in change advisory and operational review meetings.
- Service Management
- Work within ITIL-based service management processes.
- Maintain accurate ticket updates and operational documentation.
- Ensure compliance with SLA, OLA, and customer-specific operational requirements.
- Prepare operational reports and service review inputs.
Who You Are
SAP Technical Skills
- SAP Basis Administration (ECC, S/4HANA, BW, Solution Manager).
- SAP HANA administration and monitoring.
- SAP system startup/shutdown procedures.
- Transport Management System (TMS).
- Background job and spool administration.
- SAP performance monitoring and troubleshooting.
- Experience with SAP Cloud ALM and SAP Focused Run is desirable.
- RISE with SAP Knowledge
- Understanding of RISE with SAP operating model.
- Familiarity with SAP-managed cloud environments.
- Knowledge of SAP support boundaries and customer responsibilities in RISE landscapes.
- Experience working with hyperscalers such as:
- Amazon Web Services
- Microsoft Azure
- Google Cloud
ITSM & Operations
- Incident Management.
- Problem Management.
- Change Management.
- Major Incident Handling.
- Root Cause Analysis (RCA).
- SLA-driven support operations.
- Experience
- 3–8 years of SAP Basis administration experience.
- Experience supporting SAP S/4HANA environments.
- Experience in 24x7 production support environments.
- Exposure to RISE with SAP operations is preferred.
- Experience working with managed service providers or AMS/MSM engagements.
- Preferred Certifications
- SAP Certified Technology Associate – SAP System Administration.
- SAP HANA Administration certification.
- ITIL Foundation Certification.
- Key Success Metrics
- Incident response and resolution within SLA.
- Reduction in recurring alerts and incidents.
- Successful outage recovery and service restoration.
- System availability and operational stability.
- Customer satisfaction and service quality scores.
- Typical Interview Questions for This Role
How do you handle a production outage in a RISE with SAP environment?
- What steps would you take when a HANA database alert is triggered?
- How do you differentiate responsibilities between customer, MSM partner, and SAP under RISE?
- Explain your approach to major incident management.
- Which SAP transactions and tools do you use for system health monitoring?
- How do you perform root cause analysis after a critical incident?
- Describe your experience with SAP Cloud ALM monitoring and alerting.
- How would you handle repeated memory-related alerts on an application server?
- This JD aligns well with a 24x7 SAP Basis Operations / Command Center / Managed Services Engineer supporting RISE with SAP customers through monitoring, alert handling, incident resolution, and outage management.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
