Scheduler

Job Summary

Responsible for scheduling patients for outpatient services, including coordinating appointments across multiple departments. Duties include pre-registration, insurance verification, and obtaining prior authorizations. Oversees surgical boarding processes to ensure all documentation and clearances are completed before procedures. Provides specialized scheduling and administrative support for orthopedic services, ensuring timely communication between patients, providers, and surgical teams. Maintains accurate records and compliance with organizational and regulatory standards.

Essential Functions

• Responds to calls including patients, physicians, physicians’ office staff, peers, and determines the urgency of the situation. Suggests appropriate referrals.

• Answers telephones for department, prioritizes, screens, and redirects calls. Answers questions, handles routine matters and takes messages.

• Schedules all appointments for patients on the SMS scheduling system and works with the manager to meet these goals.

• Will mail each patient a letter to confirm their appointment, inform patient about the test(s) and discuss the necessary preparation information if scheduled appointment is more than three (3) days out.

• Completes all types of outpatient registrations in a professional, accurate, customer-oriented and timely manner.

• Obtains information from patient health insurance or managed care identification card.

• Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.

• Works with individual physician offices and their office managers on obtaining correct information for scheduling appointments.

• Performs work of equal skill and responsibility as directed. May also perform work of a higher level in preparation for increased responsibilities or when the department requires.

• Attends all required safety training programs and can describe his or her responsibilities related to general safety, department/service safety, and specific job-related hazards.

• Follows the hospital exposure control plans/blood borne and airborne pathogens

• Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.

• Promotes effective working relations and works effectively as part of a department/unit team inter- and intradepartmental to facilitate the department’s/unit’s ability to meet its goals and objectives.

• Manages TYSABRI Outreach: Unified Commitment to Health (TOUCH) program through Biogen website.

Qualifications

Required

• High School Diploma or equivalent

• One year of experience in healthcare setting-prefer registration/scheduling, unit secretary or medical billing

• 30 WPM typing

• Customer service experience

• Telephone experience

Preferred

• One year of secretarial training or equivalent experience

• Experience with one Contact, Epic, Outlook, 3rd party validation insurance websites and medical terminology

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

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