Schemes Account Manager

Schemes Account Manager (Delegated Authority & Broker Relationship Specialist)
Location: London, Birmingham, Manchester or Leeds (Hybrid Working)


Shape the future of Scheme business at Markel !

At Markel, we believe insurance should do more than manage risk — it should empower people, support ambition and build lasting partnerships. As our UK Schemes portfolio continues to expand, we’re looking for an experienced Schemes Account Manager to take ownership of some of our most strategically important delegated authority relationships.

This is a high-impact role at the heart of our fastest-growing distribution channel, offering genuine influence, senior exposure and the opportunity to shape how Schemes perform across Markel UK.

Why this role matters:

Our Schemes team is the centre of excellence for all delegated authority business within the NMUK Broker Channel. You will own and oversee a cross‑class portfolio of Scheme arrangements, working closely with broker and MGA partners, underwriters and internal teams to drive strong performance, profitable growth and long-term sustainability.

This is not traditional account management. It’s about scheme oversight, performance leadership and trusted broker partnerships, all rolled into one.

You’ll work across a diverse range of products including:

• Professional Indemnity

• Care

• Technology

• Life Science

• Construction

• BTE Legal Expenses

What you’ll be responsible for:

Lead Scheme performance and oversight:

• Own the day-to-day management and governance of your Scheme portfolio

• Run structured Quarterly Business Reviews with underwriters and brokers

• Analyse underwriting, claims and operational MI to identify trends, risks and opportunities

• Deliver clear commentary and recommendations to drive profitable outcomes

Be the trusted relationship lead:

• Act as the primary point of contact for broker and MGA partners

• Build strong, credible relationships internally and externally

• Manage expectations, provide timely responses and resolve issues confidently

• Support renewals, defensive tenders and retention strategies

Drive growth and continuous improvement:

• Support the onboarding of new Schemes and development opportunities

• Work closely with Broker Development to support trading partner strategies

• Contribute insights into the wider Schemes growth and retention plan

• Champion service excellence and continuous improvement across delegated business

Ensure strong governance:

• Work with Operations, Governance & Oversight, and Claims to meet DA requirements

• Support delegated authority controls, data quality and reporting standards

• Ensure Schemes operate in line with Markel’s governance and compliance framework

What you’ll bring:

• Proven experience in delegated authority / Schemes within the UK Broker or MGA market

• A strong background in account management with a track record of managing Scheme portfolios

• Confidence analysing performance data and translating insight into action

• Experience leading broker reviews, renewals and performance discussions

• Strong partner management skills, with the ability to influence and challenge constructively

• A proactive, self-starting outlook and a passion for building long-term relationships

Why Markel?

At Markel, people come first — always. You’ll find a business that combines global scale with a genuinely human culture.

We offer:

• Autonomy to run your Scheme portfolio like a business

• High visibility with senior leaders and cross‑class underwriters

• The opportunity to shape a growing Schemes proposition

• Competitive salary, bonus and benefits

• Flexibility and support to work in a way that suits you

We’re proud of our collaborative, inclusive culture and welcome applications from people of all backgrounds. Flexible working patterns are fully supported.

Ready to make an impact?

If you’re an experienced Schemes or delegated authority professional looking for breadth, influence and purpose, we’d love to hear from you.

Apply now and help shape the future of Schemes at Markel.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at rec@markel.com or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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