Join our team as a Vice President, Client Implementation Lead, where you will play a pivotal role in driving client requirements gathering and proposing target solutions in the Securities Services industry. Your expertise will ensure seamless project execution and client satisfaction.
As a Vice President, Client Implementation Lead, you will be responsible for understanding client requirements and working with internal partners to design and document solutions. You will own and drive project activities, ensuring robust governance and reporting, while managing virtual teams across multiple locations. Your role will be crucial in delivering excellent client implementation service and driving strategic improvements.
Responsibilities:
- Drive client requirements gathering process and propose target solutions.
- Ensure client requirements are understood and work with internal partners to design, document, and ensure appropriate sign-off on solutions.
- Own and drive project activities including developing and managing project delivery plans, facilitating client legal agreements, executing plans with robust governance, and actively mitigating project risks.
- Manage and motivate virtual working teams across multiple locations and disciplines.
- Execute post-implementation and production satisfaction reviews to continually improve practices.
- Effectively prioritize, track, and report on all projects in the pipeline.
- Ensure all controls and procedures are complied with.
- Own all project communication to internal and external stakeholders.
Related Responsibilities:
- Contribute to strategy for delivering excellent client implementation service.
- Identify potential tactical and strategic improvements to implementation processes.
- Proactively drive internal team and department-wide initiatives.
- Work with Sales and RFP teams in pre-win phase to ensure on-boarding is effectively represented.
- Actively represent and champion the Implementation team in the Sales cycle; participate in pitches and lead Implementation dialogue with internal partners and clients.
- Actively represent Implementation team at a range of senior forums.
Required qualifications, capabilities, and skills:
- Working knowledge of multiple Securities Services products such as Custody, Fund Accounting, Fund Admin, Hedge Funds Servicing, Investment Analytics, Compliance, ETFs, IMOS, Private Equity and Real Estate Services, Securities Lending, Collateral Management, Prime Custody and Trading Services.
- Project and program management skills.
- Highly structured and methodical in execution.
- Clear, articulate, and concise verbal and written communication.
- Client-facing skills.
- Proven ability to influence and work collaboratively with multiple internal disciplines (sales, operations, technology, product management).
- Strong presentation skills.
- Keen eye for identifying and resolving risks.
- Ability to systematically remove ambiguity from projects.
- Work well in an evolving environment.
Preferred qualifications, capabilities, and skills:
- 5+ Years in Financial Services particularly Securities Servicing Industry.
- 3+ year team management experience.
- 2+ years in a client-facing implementation role or commensurate experience.
