Security Manager - Raising Cane's River Center

Security Manager

The Security Manager at Raising Cane’s River Center is responsible for overseeing and managing all aspects of security at our multi-venue campus, with a primary focus on ensuring the safety and security of all guests, events, employees, and the venue itself. This position requires a dedicated individual with strong leadership, communication, and decision-making skills, as well as the ability to adapt to changing circumstances and prioritize security needs effectively. This is an onsite position that requires in-person collaboration with multiple departments and coverage of events from start to finish.

The position will hire, train, and manage facility and event security staff to provide world-class customer service to our guests, tenants, and clients. This position administers Event Security functions on a full-time basis through delegation and attendance at events, often requiring extended and/or irregular hours including nights, weekends, and holidays.

The ideal candidate is motivated and outgoing. They can remain calm under pressure. They are a multi-tasking, quick-thinking problem solver who can adapt effectively to any situation. They enjoy leading, developing, and motivating people and can work well with a variety of personality types.

SUPERVISORY AND ADMINISTRATIVE RESPONSIBILITIES:

• Lead all FT & PT employees, including Facility Security, Event Security, Event Day Supervisors, Event Day Contract Security, and BRPD/Sheriff extra duty event staff.

• Monitor security systems, including access control, surveillance cameras, and alarms, and promptly respond to any identified issues or alarms.

• Investigate and report on safety and security incidents, including accidents, theft, vandalism, or unauthorized access, and recommend corrective actions.

• Review the work performance of security team members and recommend disciplinary actions.

• Maintain plans for emergency preparedness and run drills.

• Ensure all Security Staff licenses are current and update licensing requirements with the Department of State.

• Work with the Human Resources Manager to conduct investigations relevant to team member complaints.

• Assist in maintaining safety and security training documentation in Altum according to the Legends Global review schedule.

• Stay updated on industry best practices, emerging trends, and technological advancements in safety and security to continuously improve protocols and procedures.

• Cross-train and help support security efforts on the events side.

• Perform other related duties as directed.

• Responsible for interviewing, hiring, training, and continuously developing employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems.

• Ensure that all Facility & Event Security policies and procedures are followed.

• Complete performance appraisals as needed.

• Develop and implement policies, procedures, and training programs for Facility & Event Security staff.

• Create, distribute, and monitor deployment for Event Security and Facility Security.

• Order, maintain, and monitor Guest Relations & Event Security equipment and inventory, including uniforms, wands, and search equipment.

• Use ABI Mastermind, Workday and ADP Payroll

• Ensure accurate timekeeping records and payroll is completed for all employees on time.

• Create post-event reports.

TRAINING RESPONSIBILITIES:

• Create and facilitate productive, interactive, and engaging training programs for onboarding and departmental annual trainings in facility and event security.

• Oversee, provide, conduct, or coordinate OSHA-required security training.

CREATIVE RESPONSIBILITIES:

• Create and maintain departmental manuals, training guides, and employee recognition programs.

EVENT RESPONSIBILITIES:

• Meet with show promoters to discuss guest services and event security needs.

• Conduct pre-event briefings, including event details and special requirements for Event Security supervisors.

• Coordinate with Facility & Event Security supervisors for sign-in and release of team members.

• Responsible for overall crowd management for events.

• Assist with last-minute and/or emergency patron needs.

• Enforce all building policies and procedures during an event to ensure safety and security for all.

• Manage entry lines, including ticket-taking, walk-through metal detectors, and bag searches.

• Manage functionality of walk-through metal detectors, hand wands, and ticket scanners.

• Respond to and investigate incidents/inquire with witnesses on scene.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work cooperatively with all staff members.

• Maintain a professional appearance and demeanor at all times.

• Assist all other departments as needed.

• Maintain and enforce Legends Global appearance standards.

• Perform all other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the supervisory and essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EDUCATION OR EXPERIENCE:

• Associate’s degree; or 5-7 years of security experience in the event/operations industry; or

• Equivalent combination of education and experience.

• Prefer Law Enforcement Experience.

• 2-4 years in a supervisory capacity.

HOURS OF WORK AND TRAVEL REQUIREMENTS:

• Available to work extended and/or irregular hours, including nights, weekends, and holidays.

PHYSICAL REQUIREMENTS:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to stand on feet for long periods, including walking long distances and stairs.

• May be exposed to moderate to extreme noise during events.

• Ability to lift or move up to 50 pounds.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.