The Security Officer is responsible for maintaining the safety and security of T-Mobile Center guests, employees, vendors, and assets through continuous patrol, observation, and documentation. This role serves as a primary point of contact for security-related issues and supports incident prevention, response, and de-escalation efforts throughout the venue. Security Officers also provide customer service assistance and coordinate with local public safety agencies as needed to support the safety and security objectives of T-Mobile Center.
Security Officers are expected to demonstrate exemplary conduct, appearance, and professionalism while on duty. Officers must comply with departmental performance, conduct, and attendance standards and perform all duties calmly and efficiently, even in rapidly changing or high-pressure situations. Officers are expected to interact with guests, vendors, and employees in a courteous and professional manner and comply with all legal, ethical, and operational directives provided by Security Supervisors or Security Management.
Essential Duties:
- Interact with guests, vendors, artists, and employees in a courteous and professional manner while complying with all legal, ethical, and operational instructions issued by Security Management.
- Enforce T-Mobile Center event policies and procedures and respond to all security- and safety-related calls in a timely, professional, and appropriate manner.
- Observe, monitor, and report ongoing activity, identifying and documenting unusual occurrences. Maintain accurate logs of incidents, movements, and related activity in accordance with department standards.
- Screen and verify employees, vendors, delivery personnel, guests, and artists entering the venue to ensure proper access authorization. Review credentials and documentation for validity.
- Provide customer service support before, during, and after events, including directions, information, instructions, escorts, and assistance with medical response as required.
- Responds to security and safety calls promptly. Stand post and conduct patrols of the facility, search guest bags, prevent prohibited items from entering the facility, investigate & compile incidents accurately, and screen guests with metal detectors, wands and pat down procedures.
- Perform other duties as assigned.
Required Qualifications (Job Knowledge, Skills, and Education):
- A minimum education level of: High School Diploma or equivalent.
- Minimum of one year of related work experience.
- Strong interpersonal, verbal, and written communication skills in English.
- Basic understanding of laws and regulations related to public safety and security, including disorderly conduct, trespassing, and public intoxication.
- Ability to obtain and maintain a commission license.
- Ability to represent the security department and T-Mobile Center in a professional and exemplary manner.
- Ability to maintain positive working relationships with employees at all levels.
- Ability to perform effectively in crisis situations and work under pressure without loss of composure.
- Sound judgement and decision-making skills.
- Ability to memorize, recall, and quickly retrieve relevant information.
- Ability to interact calmly and professionally with angry or emotionally charged individuals.
- Ability to maintain confidentiality related to guests, employees, and company information.
- Ability to remain stationary or move throughout the venue up to 90% of the time while continuously observing and communicating.
- Ability to stand/sit, walk, and navigate stairs for extended periods.
- Ability to lift and move materials and equipment up to 45lbs.
Additional Comments:
Some tasks may expose employees to hazardous chemicals. Employees are expected to follow all safety precautions and guidelines.
Legends Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Legends may require an employee to perform duties outside of the normal description.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities and protected Veterans to apply. VEVRRA Federal Contractor.
TMCHR@T-Mobilecenter.com for applicants requesting a reasonable accommodation.
