Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive - Auckland, NZ

The Senior Account Executive plays a key role in driving revenue growth by securing new business from partners, prospects, and existing clients. The role is Auckland based working out of an office with a small team of talented Genesys colleagues.

This role requires a solid grasp of both direct and indirect sales strategies to maximize revenue. Experience in selling business solutions, especially in areas like Customer Experience Platforms, AI Applications, CRM applications and Cloud technologies is highly valued.

You will need to address and solve the business challenges of prospects and customers by aligning their needs with our cutting-edge Genesys solutions. Responsible for managing a diverse portfolio of opportunities, accounts, and partnerships across various industries and sizes, you will be tasked with specializing in one or more industry verticals. The role involves growing revenue from an existing named customer case as well as new business pursuits.

Your mission will be to deeply understand and become an expert in the specific business challenges of these verticals, enabling you to design and offer tailored solutions that directly address the unique issues faced by each industry.

Key Responsibilities:

• Manage client relationship through all phases of the sales cycle

• Conduct one-on-one and/or group sales presentations

• Responsible for tracking customer and opportunity information, forecasts and reports in CRM

• (Salesforce)

• Embrace cutting-edge sales methodologies including social selling and predictive analytics. Genesys

• supports these strategies through access to industry-leading tools and comprehensive data analytics

• to not only meet but exceed sales targets.

• Responsible for contract signoff working in conjunction with the legal department

• Manage relationships with existing Channel Partners

• Responsible for new Business Development through prospecting, qualifying and selling software

• solutions and services using both Direct and Indirect sales efforts

• Identify customer needs and effectively understand and respond to customer objections

• Connect client’s business objectives with Genesys offerings and solutions

• Retain current customer base and expand footprint through cross/up sell opportunities

• Effectively sell a broad portfolio of products across a wide range of industries

• Be proactive in all aspects of opportunity development

• Establish yourself as a ‘Trusted Advisor’ to the prospect or customer

• Bring net new and innovative ideas to both the internal team and the customer

• Demonstrate a commitment to excellence (i.e. strong business acumen)

• Build specific industry expertise in your assigned industry vertical

• Strategically plan how to maximise the revenue opportunities within your assigned vertical.

• Ad hoc duties as required by Management

Required Qualifications:

• 5 to 8+ years previous relevant business-to-business experience with a strong record of success and

• meeting expectations

• Enterprise software or Customer Experience industry experience(s) is a plus

• Excellent objection handling and negotiating abilities

• Strong collaboration skills and ability to work alongside multiple team members

• Strong time-management and organization skills

• Ability to multi-task and manage multiple streams of work simultaneously

• Excellent written and verbal communication skills

• Highly resourceful when need to overcome barriers and objections

• Proven record of meeting/exceeding established goals

• Ability to communicate with all levels within customer/prospect’s organization

Preferred Qualifications:

• Experience selling AI-driven, cloud-based, or SaaS solutions

• Familiarity with sales methodologies such as Challenger, TAS, or similar frameworks

• Experience working within the public sector vertical

• Technical aptitude with the ability to understand and articulate complex solution architectures

• Demonstrated success in building and scaling partner ecosystems

• Bachelor’s degree or equivalent professional experience

Genesys does not accept agency resumes for this role

Applicants must have the legal right to work in New Zealand

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If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.