About us:
Kiva is a global nonprofit founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva facilitates crowdfunded loans supported by individuals worldwide, helping causes like gender equity, refugee support, climate change, small businesses, and agriculture. Since its founding, over two million people have invested over $2 billion across more than 100 countries to support over 5 million borrowers.
Kiva values impact first, extreme ownership, curiosity and boldness, inclusion and equity, honor and integrity, and love and kindness always.
Role Overview:
The Senior Account Manager serves as the primary account manager for 25-45 large accounts, leading account strategy and implementation for corporate partners throughout the partnership lifecycle. The role manages a significant portion of loan volume from partner programs, develops new strategies for partner expansion, and creates detailed engagement plans including onboarding and reengagement materials.
Key Responsibilities:
- Manage 25-45 large accounts with $100k+ and/or 10M+ customers, leading strategy and implementation.
- Manage deployment of funds that represent 40% of loan volume from partner programs.
- Develop strategies to expand and deepen partnerships through funding and product opportunities.
- Create customer engagement campaigns and onboarding materials.
- Lead product training sessions and develop instructional materials.
- Conduct user surveys and provide technical and tactical support during campaigns.
- Identify process improvements and work cross-functionally to enhance the customer experience.
- Strategize with Senior Director to improve lending programs and partner experience.
Required Qualifications:
- 5-7 years experience in growth-oriented organizations, ideally in account management, partnership, marketing, or tech support.
- 4-5 years in customer/partnership roles involving relationship building and delivering business outcomes.
- 3-4 years experience leading integrated marketing campaigns and related projects.
- Experience launching technical products, including asset development and training plans.
- Exceptional interpersonal skills, high emotional intelligence, and excellent communication.
- Proficiency with Salesforce and analytic/data tools.
- Independent, trustworthy, and a strong team player.
- Bachelor's degree.
Preferred Qualifications:
- Proven record building cause marketing campaigns or upselling corporate accounts.
- Interest and articulate understanding of international development and microfinance.
- Experience working or living internationally, especially in emerging markets.
- History of volunteer work and commitment to nonprofits.
- Experience working with remote teams using Slack and Asana.
What We Offer:
- Work-from-home position with location restrictions within the U.S.
- Opportunity to improve lives, solve problems, and make global impact.
- Supportive and adventurous work environment.
- Comprehensive benefits including health, dental, vision, parental leave, professional development, 401k matching, and unlimited PTO.
- Opportunities to connect globally.
- Salary range $83K - $115K, dependent on location, skills, and experience.
Kiva fosters diversity, inclusion, and equal opportunity. Applications accepted directly from candidates only.
