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About the role and team
Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don't come with a script. As a Senior Enterprise Account Manager, you will be the strategic link between Uber Eats and our most significant, fastest-growing restaurant brands. You aren't just managing a list of clients; you are conducting conversations with C-suite stakeholders and building joint business plans that ensure major brands thrive sustainably on our platform.
The work is high-stakes and requires a grit-based mindset to handle the pressure of enterprise expectations and the complexity of coordinating across global internal teams. You'll need to turn operational data into actionable growth strategies while moving with urgency to resolve technical blockers that impact the customer experience at scale. If you are a resourceful owner who is energised by the challenge of writing the playbook for new market spaces and can stay resilient through tough commercial negotiations, this is where you will grow.
What you'll do
- Build and grow long-term partnerships by acting as a trusted advisor to enterprise brands, developing joint business plans that align Uber's platform with their long-term marketing and revenue goals.
- Navigate ambiguity and internal complexity to lead commercial discussions, building sustainable agreements that drive mutual growth through location expansion, ads adoption, and menu optimisation.
- Manage account health with urgency, diving deep into operational data to identify and resolve issues like order accuracy or delivery timeliness that affect the customer experience.
- Lead advanced growth conversations by analysing quantitative and financial performance metrics, using data-driven insights to prioritise high-impact initiatives and upsell new features.
- Collaborate across product, marketing, and operations teams to act as the voice of the partner, ensuring their feedback directly influences our product roadmap and scalable playbooks.
- Communicate clearly and stay resilient during high-pressure business reviews, translating complex data into digestible narratives for executive-level stakeholders.
Basic Qualifications
- Minimum 6+ years of professional experience in a B2B client-facing role (Account Management, Sales, or Strategic Partnerships).
- Experience managing commercial relationships and presenting to executive-level stakeholders.
- Proven track record of meeting and exceeding metrics-based business goals and revenue targets.
- Strong systems thinking to develop tools and processes that drive forward partnership KPIs and operational excellence.
- Resilience and a \"go-getter\" mentality with a track record of navigating fast-moving, high-ambiguity environments.
- University education or equivalent practical experience.
Preferred Qualifications
- Exceptional analytical skills with the ability to manipulate complex data sets to drive commercial recommendations (SQL proficiency is a plus).
- Proven ability to fuse business, finance, and legal concepts to lead multifaceted commercial deals.
- Experience with Salesforce or similar CRM platforms to manage complex enterprise sales cycles.
Ready to Ride?
This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
