Senior AI Engineer

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it's medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

As a Senior AI Engineer, you'll join a 10-person team focused on data integrations (shippers and carriers moving in and out of the FourKites ecosystem) and our active AI agent workstreams including a support automation agent handling 60-70% of customer tickets, a voice agent that calls carriers to gather and update information, and an end-to-end carrier onboarding agent (email + voice). You'll work on features end to end (~75-80% backend, ~20-25% frontend) using Python, Java/GoLang, agentic frameworks like LangGraph, React, Redis and PostgreSQL. You'll develop products that change the logistics landscape for some of the biggest corporations in the world, and work closely with our US team and customers to shape the future of the industry.

What youll be doing:

• Design, build, and productionize AI agents/workflows (e.g., support automation, voice, and onboarding agents) using agentic frameworks such as LangGraph
• Develop, test, and maintain backend applications in Python and Java or GoLang
• Write clean, efficient, and well-documented code across the full SDLC development, QA, and release
• Design and implement data models and database schemas
• Collaborate with the frontend team to integrate the backend with the user interface
• Perform code reviews and ensure code quality standards are met
• Troubleshoot and debug applications, including AI agent workflows in production
• Work with the DevOps team to deploy and manage applications in production (Kubernetes)
• Continuously learn and stay up to date with new technologies and industry trends, particularly in the AI/agentic space

About the team:

Our product and engineering teams are dedicated to providing the industry's best-in-class end-to-end supply chain visibility platform. This team of 10 (one staff engineer, plus senior and junior engineers) owns data integrations across our shipper/carrier ecosystem and is actively building out FourKites' AI agent capabilities. We are committed to building a high-performing team with software craftsman-thinking, dedicated to developing and enhancing our core platform and we want you to be a central part of it!

Who you are:

• 3+ years of experience as a Backend/Software Developer, with hands-on exposure to AI/agentic systems (deep AI expertise not required, but you should be comfortable in the ecosystem)
• Python mandatory
• Java or GoLang proficiency in at least one
• Hands-on experience (2+ years) with LangGraph or similar agentic frameworks non-negotiable for this role
• Strong understanding of object-oriented programming principles
• Experience with databases such as MySQL, PostgreSQL, or MongoDB
• Familiarity with front-end technologies such as HTML, CSS, JavaScript, and React
• Good knowledge of RESTful APIs and microservices architecture
• Working knowledge of Kubernetes
• Full Agile SDLC experience development, QA, and release
• Excellent problem-solving and analytical skills
• Ability to work independently and in a team environment
• Strong knowledge of Git (branches, submodules, rebasing) and Agile tools such as JIRA and Confluence
• Experience with Amazon Web Services or other cloud services is a plus
• Excellent oral and written communication skills

Who we are:

FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily from purchase orders to final delivery helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office.

Benefits:

• Medical benefits start on first day of employment
• 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days
• Home Office set ups and Technology reimbursement
• Lifestyle & Family benefits
• Mental Wellness support and guidance
• Ongoing learning & development opportunities (Professional development program, Toast Master club etc.)

FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.