Senior AMS Engineer Leader

Job Description:

岗位概述

作为DXC交付团队的客户单一联络点(SPOC)，统筹 AMS团队(北京/合肥/天津&大连)的AMS服务交付，负责客户关系维护、SLA管理、重大事件升级处理和商务沟通。

核心职责

• 作为客户单一接口人，统筹所有App相关服务交付
• 确保SLA/KPI达标，主导月度/季度服务回顾
• 重大事件(Incident)和问题(Problem)的升级处理
• 变更管理审批和监督
• 服务报告编制和提交
• 参与24×7全员On-call轮值(作为升级点)
• 协调Data和Apps两个团队之间的协作
• 推动持续改进(CSI)
• 工作模式: Onsite（常驻客户现场）
• 负责应用清单: SL=Apps全线61个应用(北京RTM-I/AI/M365/Traditional + 合肥HF/CDP + 津连WMS/License等)

应聘要求

• IT服务管理/计算机相关专业本科及以上
• 8年以上IT服务管理经验
• ITIL V4 Expert认证或PMP认证
• 有客户SPOC经验，优秀的沟通能力
• 了解AMS/L2运维模式
• 有制造业或汽车行业经验优先
• 中文母语，英文流利(商务谈判+文档)

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