Senior Analyst, Operations

Position Summary...

What you'll do...

Senior Analyst, Strategy & Operations – Incident Management Position Summary The Senior Analyst, Strategy & Operations – Incident Management provides operational and execution support for strategic initiatives across the Incident Management organization. This role supports process improvement efforts, content strategy, knowledge and content management activities, and cross-functional coordination that help improve operational efficiency, scalability, and experience for drivers and internal operational users. The Senior Analyst works closely with business partners across Product, Operations, Policy, Tech, Legal, and other cross-functional teams to support execution of key initiatives, maintain alignment across teams, and ensure processes and content remain accurate, consistent, and effective. About the Team The Strategy & Operations team sits within Last Mile Delivery and supports the Incident Management program — a high-volume, high-impact operational function. The team focuses on improving operational processes, supporting scalable solutions, and driving cross-functional coordination that enhances the experience for drivers, customers, and associates. Strategy & Operations supports execution, operational consistency, process optimization, and business readiness across Incident Management initiatives, with a strong focus on maintaining high-quality process documentation, communications, and content standards. What You’ll Do Support operational and strategic initiatives across Incident Management through project coordination, process documentation, communications, and execution support.
Maintain and update SOPs, knowledge articles, operational documentation, FAQs, Resource Center content, and other internal or driver-facing materials to ensure consistency and accuracy.
Partner cross-functionally with Operations, Product, Policy, Tech, Legal, and other stakeholders to support process improvements, workflow enhancements, and operational initiatives.
Coordinate project timelines, milestones, action items, stakeholder communications, and follow-up activities to support successful execution of initiatives.
Identify opportunities to improve operational efficiency, streamline workflows, and reduce manual effort through process enhancements and automation support.
Contribute to continuous improvement efforts by providing operational feedback, identifying process gaps, and supporting implementation of solutions.
Support change management efforts by documenting updates, communicating process changes, and helping drive adoption across teams.
What You’ll Bring Strong written and verbal communication skills with the ability to clearly communicate processes, updates, and operational information.
Strong organizational, prioritization, and time management skills with the ability to manage multiple tasks and competing priorities in fast-paced environments.
Experience supporting operational initiatives, project coordination, process improvement efforts, or cross-functional programs.
Strong collaboration and interpersonal skills with the ability to build effective working relationships across teams and stakeholders.
Ability to adapt to changing priorities and support execution in high-volume operational environments.
Commitment to operational excellence, accountability, and continuous improvement. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $60,000.00 - $110,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field OR 2 years’ experience in operations, project management, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master's degree in Business Administration, Engineering, Operations , or related field, Project Management CertificationMasters: Business Administration, Masters: Computer Engineering, Masters: Operations ManagementProject Management - Project Management Professional - Certification

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.