Job Description
Job Title: Senior Asset Protection Advisor
Location: Covers stores in Delaware to N. Virginia
Department: Asset Protection
Job Summary: The Senior Asset Protection Advisor utilizes proper investigative techniques and acts as the primary liaison with field operations management and law enforcement. Conducts investigations into cash losses, deposit shortages, associate theft and Organized Retail Crime (ORC). Manage complex assignments, cases and projects utilizing advanced investigative techniques and project management expertise. In addition, consistently demonstrates leadership and initiative when performing team and individual projects. Provides coverage for Asset Protection Manager when necessary.
Principal Duties:
- Identify areas of risk related to crime including robbery, internal (employee) and external theft and physical security and make recommendations for upstream process improvement to prevent future losses.
- Conduct confidential investigations into employee theft, credit card fraud, cash losses, general shrink variances and other asset protection and security investigations.
- Gather facts and data skillfully via interviews, store reports, store data and other investigative tools. Evaluate store records, conditions and management to reconstruct the situations and conditions that caused losses.
- Lead complex organized retail theft (ORC) investigations in cooperation with local, state and federal agencies
- Conduct robbery incident investigation including detailed video surveillance review and in coordination with law enforcement and other agencies.
- Resolve cases and recommend the best course of action for management including criminal prosecution.
- Cultivate and maintain excellent law enforcement relationships at local, state and federal level.
- Evaluate on an ongoing basis, physical security measures (cameras, alarms, access points etc.) at all Wawa locations, including training centers and the corporate office.
- Make recommendations to senior management for asset protection process improvements.
- Partner with regional team and provide the regional team with asset protection support.
- In coordination with Real Estate and Store Operations, perform site assessments for future store locations and evaluate/ develop the security profile.
- Identify evaluate and implement effective merchandise protection tools and other theft prevention measures at store level.
Essential Functions:
- Proven ability to engage and maintain excellent relationships with state, local and federal law enforcement agencies
- Ability to perform confidential investigations
- Ability to ascertain facts and data to make key decisions and resolve issues in a timely manner
- Excellent presentation skills
- Ability to work well individually as well as in a team environment
- Ability to handle multiple projects
- Excellent interpersonal skills
- Proven self-starter with demonstrated ability to make decisions
- Solid leadership skills
- Ability to interact at all levels in the organization
- Ability to work all shifts including weekends
- Excellent oral and written communication skills
- Ability to work with little or no supervision
- Detail oriented and strong organizational skills
- Strong analytical and problem-solving skills
Basic Qualifications:
- Bachelor’s Degree in criminal justice, pre-law or related field preferred
- 3-5 years of retail asset protection/security experience; store experience preferred
- Knowledge of store document (physical and e-reports) analysis, store surveillance systems and day-to-day store operations
- Investigative experience
- Proficient computer skills
- Demonstrated expertise in site security including strategic placement of physical security tools (i.e. cameras, merchandise protection tools etc.)
- Experience in analyzing exception-based reporting (XBR) data and formulating appropriate actions steps to prevent company losses
- Experience in coordinating and/or participating in confidential Organized Retail Theft investigations
- Established affiliations with local, state or national professional organizations
- 25% travel to stores within your specified region
Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com.
Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
