Senior Associate, Accounts Receivable

Date Posted:

2025-02-16

Country:

Vietnam

Location:

VNM706: 9F, Viet Tower, 1 Thai Ha, Trung Liet Ward, Dong Da Dist, Ha Noi, 100000, Vietnam.

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity?

Otis is growing and is looking for a Senior Associate, Accounts Receivablelocated in Hanoi, Vietnam.

The Senior Associate, Accounts Receivable is responsible for assisting the finance teams and other related departments in managing customer receivables, ensuring timely collection of payments, and supporting administrative functions related to credit management for all locations under Otis Vietnam and Cambodia.

Key Responsibilities:

Daily:

• Centralize and file contract upon receiving the repair, maintenance contract from Sales Representative in both hard and soft copy.

• List the customer information and necessary payment documents for each contract using a tracking file that includes a timeline for submission.

• Reference to sales contract terms and conditions, contact client (if required) and clear communicate with related functions (service field, supply chain direct person in charge) for collecting, preparing and sending sufficient payment documents for T&O services:

  • T payment documents: Contract, Debit Notes, Invoices, Handover Minutes, field reports (travel forms, checklist) and other necessary documents in accordance with the signed contract’s terms and conditions and customer requirements.

  • O Payment documents: Contract, Debit Notes, Invoices, field reports (maintenance service report, checklist) and other necessary documents in accordance with the signed contract’s terms and conditions and customer requirements.

• Inform, follow up with Finance, Sales Representative & other related departments to ensure timely processing of payment supporting documents to customer

• Timely send full and appropriate payment documents and get confirmation from customers.

• Proactively follow up with customers based on outstanding receivables listed by the Accounts Receivable department:

  • Call all customers in the 1st week of the month to remind customers of overdue payments and document their feedback in the tracking file for ongoing follow-up.

  • Daily follow-up with customers (by email/chat/calls) based on the proposal schedule payment from customer.

• Escalating issues in advance related to customer feedback concerning related pending their payment

• Escalating cases in advance which require to send reminder letters or write-off as needed.

• Work with sales representatives and sales managers for updating the list of customers that need to send reminder letters or Statement of account (“SOA”) and report to Credit Control Manager in 1st week of each month.

• Send reminders letters and SOA to customers before the day 20 each month or when required basing on the final list reminder letter confirmed by sales team, hare the list update “sending status” to Credit Control Manager before date 25th monthly.

• Meeting with customers as needed.

Weekly:

• Attend weekly collection meeting with service sales and service field team.

• Updating the receivables tracking system weekly with payment statuses and submitting weekly reports, or as necessary before this weekly collection meeting.

• Follow up actions after weekly collection meeting

• Suggest and implement process improvements to streamline the collection of receivables and reduce overdue accounts if any.

• Coordination and Collaboration (Ad hoc):

• Work closely with the Finance, FOD and other related departments to promptly address any billing issues or discrepancies.

• Assist in resolving any customer inquiries related to payment terms or documentation.

• Other Duties

  Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements:

• Bachelor’s Degree in Finance or Accounting or related field

• Minimum 2 years of experience in Accounts Receivable role from any industry

• Strong organizational and time management skills.

• Strong communication and negotiation skills with a customer-focused approach.

• Proficiency in financial management software and Microsoft Office applications.

• Strong communication and interpersonal skills

• Possesses good problem-solving skills

What’s In it For Me / Benefits

You will receive a long-term employment contract with the world market leader in a crisis-proof industry.

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!

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