Join a team where your analysis and storytelling directly shape leadership decisions. You'll turn complex credit and financial data into clear narratives, dashboards, and performance insights that drive action.
As a Senior Associate, Business Operations Manager in the Card Credit Decisioning team, you will partner with senior leaders and cross-functional stakeholders to deliver executive-ready materials, track performance through OKRs and key metrics, and coordinate strategic priorities across pricing and underwriting.
Job responsibilities
- Lead cross-functional initiatives to ensure on-time delivery; maintain project plans, documentation, action items, and dependencies
- Design and deliver executive reporting and dashboards that translate complex credit and financial data into actionable insights
- Define, track, and analyze Objectives and Key Results (OKRs) and key business metrics to monitor performance trends
- Synthesize portfolio dynamics and performance drivers into insights and recommendations for strategic decision-making
- Create business reviews and executive materials, including narrative development and key message synthesis for senior leaders
- Coordinate strategic commitments and deliverables across pricing, acquisition underwriting, and portfolio underwriting teams
- Partner across a highly matrixed environment to drive alignment, accountability, and clear decision-making
Required qualifications, capabilities, and skills- Demonstrated ability to drive strategic planning and execution, aligning work to goals and priorities
- Advanced Excel and PowerPoint skills
- Strong analytical skills, including the ability to translate data into insights and recommendations
- Proven ability to manage multiple priorities independently with strong organization and time management
- Strong attention to detail and experience delivering high-quality work on special projects
- Strong written and verbal communication skills, including the ability to communicate clearly with senior leadership
- Demonstrated commitment to process improvement and operational rigor that improves reporting accuracy and consistency
- Strong relationship management skills and ability to collaborate across cross-functional teams
Preferred qualifications, capabilities, and skills- Experience supporting senior leaders through executive-ready communications (business reviews, scorecards, readouts, governance materials)
- Experience in credit strategy, risk, underwriting, lending, pricing, portfolio management, or adjacent analytics/strategy functions
- Experience building management reporting and dashboards and defining metrics (including OKRs and KPIs) from ambiguous problem statements
- Project or program management experience across multiple concurrent workstreams with cross-team dependencies
- Comfort influencing without authority and driving alignment across stakeholders with differing priorities
Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
