Senior Associate Revenue Cycle Case and Escalation Management Posting
athenahealth
Chennai Corporation, Tamil Nadu, India
Full-Time
Competitive
OfficeManager
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role summary
This role is focused on managing complex revenue cycle cases and escalations with accuracy, urgency, and clear communication. Based in Chennai, India this position supports timely issue resolution across revenue cycle workflows and client-facing escalations. The role requires strong problem-solving, collaboration, and follow-through to help resolve sensitive issues effectively. This person will report to the Senior Manager, Revenue Cycle Case & Escalation Management.
Team summary
The Revenue Cycle Case and Escalation Management team plays a critical role in addressing our most complex and sensitive client issues. As the final escalation point, the team researches, coordinates, and resolves challenges that require careful analysis, sound judgment, and consistent follow-through. Team members partner closely with internal stakeholders to identify root causes, guide issue resolution, and support a high-quality client experience. The work is fast-moving and highly visible, requiring strong communication, ownership, and the ability to navigate competing priorities while maintaining a focus on accuracy and service.
Essential Job Responsibilities
Additional Job Responsibilities
Expected Education & Experience
About athenahealth
Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture:Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers