POSITION: Senior Banquet Manager
DEPARTMENT: Food & Beverage
REPORTS TO: F&B General Manager
FLSA STATUS: Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you. Join us!
The Role:
The Senior Banquet Manager is responsible for the overall leadership, planning, coordination, and execution of banquet events and functions within the convention center. This position oversees banquet operations, management teams, and service staff to ensure exceptional guest experiences, operational excellence, employee engagement, and financial performance. The Senior Banquet Manager works closely with Food & Beverage leadership and operational departments to deliver seamless event execution while maintaining the highest standards of service, safety, and professionalism.
Essential Duties and Responsibilities
- Provide leadership, coaching, and development for banquet managers, supervisors, captains, and service staff.
- Develop staffing plans and labor strategies to support business demands and operational goals.
- Oversee the planning and execution of banquet events, ensuring exceptional service, operational efficiency, and adherence to established standards.
- Direct event setup, service execution, and breakdown while ensuring facilities, equipment, inventories, and supplies are maintained and event ready.
- Establish and maintain departmental policies, procedures, and service standards to support operational excellence.
- Assist in managing departmental budgets, labor costs, forecasting, scheduling, and productivity goals.
- Monitor operational expenses and support cost-control initiatives to achieve financial objectives.
- Review banquet billing, event documentation, and operational reports for accuracy and compliance.
- Serve as the operational lead for large-scale, high-profile, and complex events.
- Partner with clients and internal stakeholders to ensure successful event execution and exceptional guest experiences.
- Participate in leadership initiatives, strategic planning, and special projects that support departmental and organizational goals.
- Analyze operational performance and implement improvements to enhance service quality, efficiency, employee engagement, and financial results.
- Ensure compliance with company policies, safety standards, sanitation requirements, and applicable regulations.
- Promote a culture of safety, accountability, and operational excellence throughout the department.
- Other duties as assigned.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor’s degree in hospitality management, Business Administration, Culinary Arts, Event Management, or a related field preferred. Equivalent combination of education and relevant experience may be considered.
- Minimum of 7 years of progressive banquet, food and beverage, or event operations experience in a convention center, large hotel, resort, stadium, or high-volume event venue.
- Minimum of 3 years of leadership experience managing managers, supervisors, and/or large service teams.
- Demonstrated experience overseeing large-scale events, conventions, corporate meetings, trade shows, galas, and other high-volume functions.
- Proven experience with labor management, budgeting, forecasting, scheduling, and operational planning.
Skills and Abilities
- Strong leadership and team development skills with the ability to lead, coach, and motivate managers, supervisors, and large service teams.
- Extensive knowledge of banquet operations, food and beverage service standards, event logistics, and large-scale event execution.
- Strong financial acumen, including budgeting, forecasting, labor management, productivity analysis, and cost controls.
- Excellent communication, interpersonal, and relationship-building skills with a focus on client satisfaction and operational excellence.
- Exceptional organizational, problem-solving, and decision-making abilities in a fast-paced, high-volume environment.
- Proven ability to manage multiple priorities and concurrent events while maintaining service standards and operational efficiency.
- Ability to analyze operational challenges, identify opportunities for improvement, and implement effective solutions.
- Strong attention to detail with a commitment to delivering exceptional guest experiences.
- Ability to adapt quickly to changing business needs and last-minute event modifications.
- Bilingual (English/Spanish) preferred.
COMPUTER SKILLS
- Advanced proficiency in Microsoft Office Suite, including Word, Excel, Outlook, PowerPoint, and Teams.
- Experience with event management software, catering systems, point-of-sale (POS) systems, and labor scheduling platforms.
- Ability to analyze operational reports, labor metrics, financial data, and event performance information to support business decisions.
- Experience utilizing technology to improve operational efficiency, communication, and reporting preferred.
COMPENSATION
Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site Broward County Convention Center
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
NOTE:
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
