Senior BI Analyst

Job Title

Senior BI Analyst

Job Description Summary

The C&W Services Data and Analytics team is responsible for building and leading the BI and data governance workstreams to enable and empower our partners across the C&W Services business to use high impact Data & Analytics tools, technologies, and methodologies to drive business insights & improve business outcomes. Our mission will be to continue to unlock the potential and value in Data & Analytics to drive transformation and business value.

Job Description

• Work effectively across all account service lines in coordination with account directors to identify client reporting requirements and determine best-fit solutions to resolve reporting needs.

• Identify opportunities for process improvements on account and implement solutions to close process gaps across all service lines to increase efficiency and efficacy of account team by working closely with service line leads and VPs.

• Defining the business requirements from the account and client teams for custom reporting and act as the VOC for Triana platform enhancements

• Design, develop, and build dashboards based on specifications, ensuring data visualizations are tailored to support informed decision-making.

• Perform data assessment and data mapping exercises to support system integration projects.

• Develop the client specific business glossary, data dictionary, technical documentation and process documentation as required for activities within the data workstream.

• Execute user acceptance testing of feature enhancements in both new releases and new dashboards.

• Troubleshoot Triana bugs and issues with client specific instance of Triana.

• Support data assessment exercise with account team and client while onboarding onto Triana or in preparation for custom reporting solution.

• Assist with account specific data analysis to ensure consistency in reporting and dashboard requirements across the account and the Triana platform.

• Partner with the development team to expand the Triana offering through dashboard POCs, tabular model measure development and product feature enhancements.

• Provide both verbal and written updates to management on the progress of work.

• Liaise with service line leadership to extract data from point applications for uploading into Triana.

• Monitor KPI performance and report results regularly to the Senior Leadership Team.

• Review data to be utilized for QBR documents and manage internal associated drafting and review meetings as needed.

• Resolve Ad-Hoc reporting requests or other tasks as assigned.

• Provide guidance and training to the account team employees on dashboarding platform, Triana and other analytical tools used on account when applicable.

• Configuration of Triana Portal to enable new client onboarding.

• Facilitate user review and acceptance of application configuration and performance.

INCO: “Cushman & Wakefield”