Senior Business Analyst

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

The Senior Business Analyst will join the Implementation Excellence team to drive operational effectiveness, process maturity, and execution discipline across implementation-related initiatives. This role is responsible for analyzing business processes, identifying improvement opportunities, and translating operational needs into actionable requirements.

The position partners closely with cross-functional teams—including Product, IT, Operations, Sales, and Service Management—to deliver scalable, sustainable, and measurable solutions. This role requires strong analytical capabilities, structured problem-solving skills, and the ability to operate effectively in a complex, matrixed environment.

Key Responsibilities

• Lead business analysis activities, including process mapping, requirements gathering, gap analysis, impact assessment, and solution definition
• Analyze current-state processes to identify inefficiencies, risks, control gaps, and improvement opportunities; design practical future-state solutions
• Partner with cross-functional teams to translate business needs into clear, structured, and actionable requirements
• Represent Implementation Excellence in product squads, ensuring implementation considerations are embedded across design, development, testing, and launch readiness
• Participate in agile ceremonies and product discussions, identifying risks, dependencies, and operational impacts
• Collaborate with product and technology teams to reduce post-launch issues, rework, and operational friction
• Create and maintain documentation including business requirements, process flows, user stories, acceptance criteria, business rules, and test scenarios
• Support initiatives focused on standardization, automation, governance, productivity, customer experience, and scalability
• Facilitate workshops, stakeholder interviews, and alignment sessions across the organization
• Develop business cases, dashboards, and executive-level presentations to support href="https://forms.office.com/pages/responsepage.aspx?id=cbKtcscv_kql7p3mpZ9r-50RYwLmhPpKtmEYPKOcl8hURTBBN0xMTllDRVc0VkJUSEYxMEk1V0NJQS4u&origin=lprLink">this form.

  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

  We use artificial intelligence in our hiring process. Learn more here.

  This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.