Senior Business Systems Analyst

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Senior Business Systems Analyst within PNC's Lending Technology, Credit Card Servicing organization, you will be based in Pittsburgh, PA or Strongsville, OH or Dallas, TX.

Our team provides exceptional customer service to our corporate credit card business partners, to help them manage and automate their day-to-day Credit Card Operational duties as well as new Credit Card Product development for Consumer and Small Business Credit Cards. We also provide Credit Card data to our online and mobile banking applications in order to provide our customers with an exceptional experience.

The core team does backend development for our credit card systems. We provide information about credit cards once they are approved to other systems as needed regarding usage, payments, etc. We create batch jobs and APIs that process the credit card data from our vendor Fiserv and make it available to any downstream system that requires credit card data. Downstream systems generally pick up batch data from our Enterprise Data Warehouse, or real-time data from Kafka. We also have APIs that read from and send data directly to our vendor Fiserv.

Looking for a BSA (Business Systems Analyst) to support our team in working with our business to gather requirements, help with high level data research, design solutioning, and Jira Agile story creation needed by our development teams.

The chosen candidate should have experience/skills in the following areas, some must-haves some nice-to-haves:
• Analytical thinking and problem-solving skills
• Capable of breaking down complex processes
• Ability to articulate the differences between what, why, and how a given process works
• Analysis skills, ability to run queries against SQL tables and search files
• Experience writing technical requirements, proficiency in Excel, Word, Visio for creating requirements and high-level design docs/job/data
• Some coding/development past experience or training is a plus
o this is a Business SYSTEMS Analyst position, not a Business Analyst position.
o Looking for someone with enough technical skills to do some data analysis
o Ability to understand APIs, review code in GitHub, testing in Postman
o Be comfortable troubleshooting problems
o Not afraid to learn new technologies in order to follow job flows, dependencies, review code at a high level to understand dependencies between systems, etc.
• Full Stack BSA who can understand processes from end to end is a plus
• Experience on multiple platforms is ideal, and the ability to quickly learn new tools and technologies
• Knowledge of Confluence and SharePoint would be beneficial
• Experience with Jira and working on an Agile Scrum Crew would also be beneficial

Job Profile
• The candidate should feel comfortable working as part of a diverse team of professionals across several locations, working and communicating in a dynamically changing environment.
• Helps lead and coordinates complicated development activities - analysis, plan, high-level technical design, understand the business functions of the system enough to assist with test validation, implement, and document application solutions (SDLC)
• Ability to work with cross-functional application teams
• Ability to quickly learn and understand the supported business processes.
• Credit Card subject matter expertise is a plus
• Ability to effectively present and communicate information both written & verbal to business and technical groups
• Ability to manage and report progress on many concurrent activities
• Analysis features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs

Core Competencies
Manages Risk - Working Experience
• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.

Customer Focus -
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies

APPLICATION DEVELOPMENT TOOLS -
• Knowledge of what some of the various development tools are, what developers need to coordinate work and write JIRA stories.

Application Design, Architecture -
• Knowledge/ability to understand application design activities, tools and techniques; ability to convert business requirements into a high-level design and stories for development of applications.

APPLICATION DELIVERY PROCESS -
• Knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to create stories, and help organize work/meetings/releases to deliver

Packaged Application Integration -
• Knowledge of and the ability to help drive requirements and solutions for packaged application software and understand how it integrates with company applications, databases and technology platforms.

System Development Life Cycle -
• Knowledge of project management techniques and the ability to plan, assist in design, understand test planning, and helping drive implementation and maintaining system development life cycle segments and phases.

Product and Vendor Evaluation -
• Knowledge of and ability to assist in processes for the evaluation and selection of products, tools, services components ensuring they are in line with the organization's business needs and architectural principles.

Technical Troubleshooting -
• Knowledge of technical troubleshooting approaches, tools and techniques, and the ability to anticipate, recognize, and help resolve application problems.

Software Process Improvement (SPI) -
• Knowledge of formal software process improvement disciplines, and ability to assess and improve the quality and operating costs associated with an existing application.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in analyzing business requirements and production specifications for changes made to technology applications.
• Formulates and defines the system scope and objectives, based on user needs and business processes .
• Directs business process improvement projects for internal business groups, aiming to improve business results .
• Identifies and documents all system constraints, implications and consequences of various proposed system changes .
• Provides recommendations for addressing and resolving business issues, for a specific business group .

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
API Development, Application Development, Atlassian Confluence, Atlassian JIRA, Business Management, Customer Solutions, Design, GitHub, Group Problem Solving, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Business Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis

Work Experience
Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Pay Transparency

Base Salary: $52,500.00 - $127,500.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window

Generally, this opening is expected to be posted for two business days from 06/25/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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